AI TOOL PROFILE
Vocoll: Digital Communication and Live Chat Support
- Customer Support
- Customer Support
- Small to mid-market service organizations
- Healthcare providers
- Social housing associations
- Local government agencies
Pricing
Live Support and Connected Groups are available from £60 per concurrent Agent per month. The AI-driven Knowledge Bot is available from £120 per installation per month.
At a glance
- Best for
- Small to mid-market service organizations, Healthcare providers, Social housing associations, Local government agencies
- Key use cases
- Managing Public Sector Inquiries, After-Hours Automated Support, Tenant Engagement in Social Housing, Internal Team Collaboration
- Integrations
- Office 365
- Official website
- Visit vocoll official website
How AI is used
Vocoll is a modular communication suite designed to handle digital interactions between an organization and its users. It combines live agent chat capabilities with an AI-driven bot to manage queries across different time zones and volumes.
The software is designed for service-oriented organizations, particularly those in the public sector and commercial spaces. It allows agents to manage multiple chat streams and provides tools for internal team collaboration via private groups.
Buyers should note that the platform is structured into two primary components: Live Support and the Knowledge Bot. Depending on the business need, one or both may be required. Organizations should confirm if the UK-based data residency meets their specific regulatory requirements.
Key Features
Live Support Chat
Allows agents to handle multiple simultaneous chat streams with the ability to transfer chats to other colleagues.
AI-driven Knowledge Bot
Provides automated responses using a knowledge base and may auto-activate outside of business hours.
Secure Encrypted Conversations
Uses security protocols for encryption, with data stored within the UK.
Omni-device Accessibility
Supports browser-based access across desktops, tablets, and smartphones with synchronization across devices.
Reporting and Analytics
Supports tracking stats on timeouts, abandoned calls, resolutions, and closure times.
Media Library
Supports the sharing of images, documents, and videos through a secure upload function.
Use Cases
Managing Public Sector Inquiries
Supporting NHS trusts and local government in triaging patient or citizen queries via secure chat.
After-Hours Automated Support
Using the Knowledge Bot to provide answers and collect callback requests when agents are unavailable.
Tenant Engagement in Social Housing
Providing a digital channel for housing associations to interact with tenants.
Internal Team Collaboration
Using private groups and teams to collaborate on project work.
Integrations
- Office 365
FAQ
How does Vocoll pricing work?
- Live Support and Connected Groups start from £60 per concurrent Agent per month, and the AI-driven Knowledge Bot starts from £120 per installation per month.
Is Vocoll suitable for organizations with strict data residency requirements?
- Vocoll uses encrypted conversations and stores all data within the UK.
What happens if the AI Knowledge Bot cannot answer a customer's question?
- The bot may either forward the interaction to a live support agent or send a callback request to the support team.
Source category: Customer Support
Source subcategory: Customer Support
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