Vocoll: Digital Communication and Live Chat Support
Vocoll helps organizations manage customer interactions through live chat and automated bots. It is designed for teams in healthcare, housing, and local government that require secure, UK-based data storage.
At a glance
- Category
- Customer Support
- Best for
- Small to mid-market service organizations, Healthcare providers, Social housing associations, Local government agencies
- Pricing
- Live Support and Connected Groups are available from £60 per concurrent Agent per month. The AI-driven Knowledge Bot is available from £120 per installation per month.
- Key use cases
- Managing Public Sector Inquiries, After-Hours Automated Support, Tenant Engagement in Social Housing, Internal Team Collaboration
- Integrations
- Office 365
- Official website
- vocoll.com
Vocoll is a modular communication suite designed to handle digital interactions between an organization and its users. It combines live agent chat capabilities with an AI-driven bot to manage queries across different time zones and volumes.
The software is designed for service-oriented organizations, particularly those in the public sector and commercial spaces. It allows agents to manage multiple chat streams and provides tools for internal team collaboration via private groups.
Buyers should note that the platform is structured into two primary components: Live Support and the Knowledge Bot. Depending on the business need, one or both may be required. Organizations should confirm if the UK-based data residency meets their specific regulatory requirements.
Key Features
Allows agents to handle multiple simultaneous chat streams with the ability to transfer chats to other colleagues.
Provides automated responses using a knowledge base and may auto-activate outside of business hours.
Uses security protocols for encryption, with data stored within the UK.
Supports browser-based access across desktops, tablets, and smartphones with synchronization across devices.
Supports tracking stats on timeouts, abandoned calls, resolutions, and closure times.
Supports the sharing of images, documents, and videos through a secure upload function.
Use Cases
Supporting NHS trusts and local government in triaging patient or citizen queries via secure chat.
Using the Knowledge Bot to provide answers and collect callback requests when agents are unavailable.
Providing a digital channel for housing associations to interact with tenants.
Using private groups and teams to collaborate on project work.
Best For
Integrations
Pricing
Live Support and Connected Groups are available from £60 per concurrent Agent per month. The AI-driven Knowledge Bot is available from £120 per installation per month.
FAQ
Live Support and Connected Groups start from £60 per concurrent Agent per month, and the AI-driven Knowledge Bot starts from £120 per installation per month.
Vocoll uses encrypted conversations and stores all data within the UK.
The bot may either forward the interaction to a live support agent or send a callback request to the support team.
Source category: Customer Support
Source subcategory: Customer Support
