AI TOOL PROFILE
Audara | AI-Powered Contact Center Software
- Customer Support
- Customer Support
- Customer support teams
- Small and medium-sized enterprises
- BPO providers
- Outbound sales teams
- Startups
Pricing
Plans range from under $240/month for Chat-Only to over $2,000/month for Enterprise. Omnichannel Starter is priced at $240-$350/month and includes 5 users.
At a glance
- Best for
- Customer support teams, Small and medium-sized enterprises, BPO providers, Outbound sales teams, Startups
- Key use cases
- Omnichannel Customer Support, Outbound Sales and Marketing, Debt Collection Outreach, Automated Lead Capture
- Integrations
- WhatsApp Business API, PDF export, Excel export
- Official website
- Visit audara official website
How AI is used
Audara is a cloud-based contact center solution that centralizes communication channels, including VoIP calls, WhatsApp, webchat, and video. The platform includes a built-in CRM and customer data platform, allowing agents to access a customer's interaction history in one place.
It is designed for various business sizes, including startups, SMEs, and enterprises, specifically those operating help desks, BPOs, or outbound sales and collection departments. The software provides AI capabilities such as voicebots and chatbots powered by ChatGPT to support common queries and lead capture.
Users can manage both inbound and outbound campaigns using dialing modes such as predictive or preview dialing. The system also includes monitoring dashboards for supervisors to track agent status and KPIs.
Buyers should confirm which plan aligns with their user count and channel needs, as tiers range from chat-only options to omnichannel and enterprise solutions.
Key Features
Omnichannel Communication
Unifies voice calls, WhatsApp, webchat, social media, and video into a single agent interface.
AI Voicebots and Chatbots
Includes ChatGPT-integrated bots with natural language understanding and speech recognition to support customer interactions.
Smart Call Dialers
Provides predictive, preview, auto, and blaster dialing modes with Answering Machine Detection (AMD).
Integrated 360° CRM
A built-in customer data platform for managing contacts, segmenting audiences, and tracking interaction logs.
AI-Powered Quality Assurance
Supports call transcription and speech analysis to monitor agent performance and rule compliance.
WebPhone with WebRTC
Allows agents to make and receive voice calls directly from a web browser.
Supervision Dashboards
Provides live monitoring of agent status, call queues, and custom KPI metrics.
Use Cases
Omnichannel Customer Support
Managing help desk inquiries across WhatsApp, email, and voice calls from a centralized panel.
Outbound Sales and Marketing
Using predictive dialers and WhatsApp broadcast campaigns to contact leads.
Debt Collection Outreach
Using automated dialing and CRM segmentation to contact customers for recoveries.
Automated Lead Capture
Deploying AI chatbots on websites and social media to collect customer data and qualify leads.
Integrations
- WhatsApp Business API
- PDF export
- Excel export
FAQ
Does Audara require coding to create chatbots?
- No, Audara includes a visual editor that allows users to build chatbot flows without programming knowledge.
What is the starting price for Audara?
- Pricing starts under $240/month for a Chat-Only plan, with Omnichannel Starter plans ranging from $240 to $350/month.
Can Audara handle both inbound and outbound calls?
- Yes, it supports incoming voice calls and various outbound modes including predictive, preview, and auto dialing.
Source category: Customer Support
Source subcategory: Customer Support
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