AI TOOL PROFILE
3CLogic Cloud Call Center: AI-Powered Contact Center Software
- Customer Support
- Contact Center
- Customer Support Teams
- IT Service Desks
- HR Help Desks
- Sales Operations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer Support Teams, IT Service Desks, HR Help Desks, Sales Operations
- Key use cases
- IT Service Desk Management, Customer Service Operations, HR Help Desk Support, Quality Assurance Monitoring
- Integrations
- ServiceNow, SAP, Salesforce, Microsoft Dynamics, MS Teams
- Official website
- Visit 3clogic cloud call center official website
How AI is used
3CLogic is a cloud-based contact center as a service (CCaaS) platform designed to connect voice interactions with business data. It provides tools for managing customer calls and messages through a unified workspace, which may reduce the need for agents to switch between different software windows.
The platform is designed for customer support teams, IT service desks, HR help desks, and sales operations. It focuses on integrating telephony directly into CRM and service management systems to provide agents with caller context.
Capabilities include voice AI for automating repeatable inquiries, real time transcription for quality assurance, and speech analytics to monitor sentiment. The software supports cloud and hybrid cloud deployments.
Buyers should confirm if their specific CRM is supported and evaluate whether the AI automation features align with their current customer service workflows.
Key Features
Computer Telephony Integration (CTI)
Supports voice interactions and screen-pops with caller data directly within a CRM.
Voice AI Agents
Designed to automate repeatable inquiries and task management using conversational AI.
Real Time Transcription
Converts voice interactions into text for historical review and sentiment analysis.
Conversational AI IVR
Provides routing and automated interaction options for callers.
SMS Engagement
Supports two-way SMS communication integrated with CRM platforms.
AI Coaching
Provides supervisors with automated scoring and feedback for agent training.
Speech Analytics
Analyzes call data to identify emotions, script compliance, and customer risks.
Use Cases
IT Service Desk Management
Connecting voice processes with ITSM workflows to help solve IT issues.
Customer Service Operations
Using screen-pops to identify callers and personalize interactions based on CRM data.
HR Help Desk Support
Centralizing employee service requests through AI-powered voice capabilities.
Quality Assurance Monitoring
Using automated transcriptions and sentiment analysis to review agent performance.
Integrations
- ServiceNow
- SAP
- Salesforce
- Microsoft Dynamics
- MS Teams
- Medallia
- Observe.ai
- ScreenMeet
- Verint
- Sycurio
- Zoom
FAQ
What does 3CLogic do?
- It is a cloud contact center platform that integrates voice and SMS tools into a CRM, providing features such as real time transcription and automated voice agents.
Which CRM platforms does 3CLogic integrate with?
- It is designed to work with ServiceNow, SAP, Salesforce, and Microsoft Dynamics.
Is 3CLogic compliant with data security standards?
- The platform holds ISO 27001 and ISO 27701 certifications, SOC 2 Type 2 attestation, and is compliant with GDPR and HIPAA.
Source category: Customer Support
Source subcategory: Contact Center
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