3CLogic Cloud Call Center: AI-Powered Contact Center Software
3CLogic helps customer support and IT service teams manage voice and SMS interactions within their existing CRM. It is designed for businesses using platforms like ServiceNow, SAP, or Salesforce.
At a glance
- Category
- Customer Support
- Best for
- Customer Support Teams, IT Service Desks, HR Help Desks, Sales Operations
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- IT Service Desk Management, Customer Service Operations, HR Help Desk Support, Quality Assurance Monitoring
- Integrations
- ServiceNow, SAP, Salesforce, Microsoft Dynamics, MS Teams
- Official website
- www.3clogic.com
3CLogic is a cloud-based contact center as a service (CCaaS) platform designed to connect voice interactions with business data. It provides tools for managing customer calls and messages through a unified workspace, which may reduce the need for agents to switch between different software windows.
The platform is designed for customer support teams, IT service desks, HR help desks, and sales operations. It focuses on integrating telephony directly into CRM and service management systems to provide agents with caller context.
Capabilities include voice AI for automating repeatable inquiries, real time transcription for quality assurance, and speech analytics to monitor sentiment. The software supports cloud and hybrid cloud deployments.
Buyers should confirm if their specific CRM is supported and evaluate whether the AI automation features align with their current customer service workflows.
Key Features
Supports voice interactions and screen-pops with caller data directly within a CRM.
Designed to automate repeatable inquiries and task management using conversational AI.
Converts voice interactions into text for historical review and sentiment analysis.
Provides routing and automated interaction options for callers.
Supports two-way SMS communication integrated with CRM platforms.
Provides supervisors with automated scoring and feedback for agent training.
Analyzes call data to identify emotions, script compliance, and customer risks.
Use Cases
Connecting voice processes with ITSM workflows to help solve IT issues.
Using screen-pops to identify callers and personalize interactions based on CRM data.
Centralizing employee service requests through AI-powered voice capabilities.
Using automated transcriptions and sentiment analysis to review agent performance.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It is a cloud contact center platform that integrates voice and SMS tools into a CRM, providing features such as real time transcription and automated voice agents.
It is designed to work with ServiceNow, SAP, Salesforce, and Microsoft Dynamics.
The platform holds ISO 27001 and ISO 27701 certifications, SOC 2 Type 2 attestation, and is compliant with GDPR and HIPAA.
Source category: Customer Support
Source subcategory: Contact Center
