AI TOOL PROFILE
Acty: AR Remote Support Software
- Customer Support
- Customer Support
- Industrial OEMs
- Field service teams
- Customer support managers
- Industrial companies
- Enterprise technical support teams
Pricing
Pricing starts at €60/month for the Core plan (named license). The Vision plan is €165/month (floating license), and Infinity pricing is available upon request. A 15-day free trial is offered.
At a glance
- Best for
- Industrial OEMs, Field service teams, Customer support managers, Industrial companies, Enterprise technical support teams
- Key use cases
- Remote Equipment Troubleshooting, Multilingual Technical Collaboration, Standardizing Field Procedures, Hands-Free Field Service
- Integrations
- Outlook Calendar, Google Calendar, Salesforce, Microsoft Dynamics, Excel export
- Official website
- Visit acty official website
How AI is used
Acty is a remote assistance platform designed for industrial organizations and original equipment manufacturers (OEMs). It focuses on digitizing the after-sales service process by connecting remote experts with on-site technicians through video and augmented reality.
The software is built for technical support teams, field technicians, and operators, particularly those in sectors like laser cutting, packaging machinery, and general field service. It supports cloud-based access via web browsers and mobile apps, as well as compatible smart glasses.
Key capabilities include 3D AR annotations for visual guidance and a translation system for voice and text to help teams collaborate across different languages. The platform also includes a module for creating digital work instructions and an AI assistant for querying technical manuals.
Buyers should confirm which license type fits their expert-to-operator ratio and whether they require specific smart glasses integration or CRM connectivity, as some features are tied to specific pricing tiers.
Key Features
3D AR Remote Support
Allows remote experts to place 3D annotations, symbols, and pointers on a live video feed to guide field technicians.
Automatic Voice Translation
Supports real time simultaneous voice and text translation in over 100 languages during calls.
AI Document Consultation
An AI system called Sophia that analyzes technical PDF documents to provide contextual answers to technician questions.
Digital Work Instructions
Supports the creation of step-by-step interactive operating procedures with images and videos.
Smart Glasses Integration
Compatible with RealWear Navigator, Vuzix Blade, and Epson Moverio for hands-free operation.
Call Management
Includes features such as call routing, distribution, and queue management for support teams.
Use Cases
Remote Equipment Troubleshooting
Experts use AR overlays to diagnose machinery issues and guide on-site operators through repairs in real time.
Multilingual Technical Collaboration
Support teams use simultaneous voice translation to assist international customers.
Standardizing Field Procedures
Companies deploy digital work instructions to help technicians follow consistent step-by-step safety and maintenance protocols.
Hands-Free Field Service
Technicians use compatible smart glasses to receive visual instructions while keeping their hands free for physical repairs.
Integrations
- Outlook Calendar
- Google Calendar
- Salesforce
- Microsoft Dynamics
- Excel export
- PDF export
FAQ
How does the Acty free trial work?
- Users can sign up for a 15-day free trial. After this period, users can choose to purchase a paid plan or use the free version.
What is the difference between the Core and Vision plans?
- The Core plan is a named license for a single user. The Vision plan is a floating license that can be shared among multiple users and includes Smart Glasses, AI consultation, and Digital Work Instructions.
Do field technicians need to pay for Acty to receive support?
- No, Acty does not charge fees to the operators or customers who are receiving assistance.
Which smart glasses are compatible with Acty?
- Acty supports models including RealWear Navigator, Vuzix Blade, and Epson Moverio.
Source category: Customer Support
Source subcategory: Customer Support
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the Customer Support software type
Related listings that share the same software type for comparison and shortlisting.
