AI TOOL PROFILE
BizMagnets: WhatsApp Ticketing and Automation
- Customer Support
- Customer Support
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Ops-heavy organizations
Pricing
Paid monthly plans include Essential at ₹14,999, Scale at ₹24,999, and a custom Enterprise tier. A one-time implementation fee of ₹25,000 applies to Essential and Scale plans.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Ops-heavy organizations
- Key use cases
- Customer Support Management, Appointment Coordination, Operational Workflow Automation, Lead Capture
- Integrations
- Google Sheets, Zoho, HubSpot, LeadSquared, Google Calendar
- Official website
- Visit bizmagnets official website
How AI is used
BizMagnets is a ChatOps platform designed to provide operational structure to business communication on WhatsApp. It converts incoming chat messages into trackable tickets, which helps teams assign ownership, monitor SLA status, and maintain a timestamped audit trail of interactions.
The software is intended for companies that handle a volume of requests via WhatsApp and seek to organize communications beyond scattered group chats. It includes tools for appointment scheduling that sync with external calendars and a visual builder for creating conditional routing and approval chains.
Buyers should note that the platform is designed to work with existing software stacks. Depending on the chosen plan, users can access different levels of automation and AI capabilities, as well as varying limits on collaborators and tickets.
Key Features
WhatsApp Ticketing
Supports auto-ticket creation from messages with ownership tracking, SLA monitoring, and resolution reporting.
In-Chat Scheduling
Provides appointment booking within WhatsApp and synchronizes with Google and Outlook calendars.
Visual Workflow Builder
Helps users design conditional routing logic and multi-step approval chains for operational tasks.
SLA Monitoring
Includes alerts and escalation rules to notify managers when response times deviate from set targets.
Role-Based Access Control
Provides managed access levels for team members, available in the Scale and Enterprise plans.
Use Cases
Customer Support Management
Converting WhatsApp inquiries into trackable tickets to help ensure customer requests are monitored.
Appointment Coordination
Handling bookings and sending automated confirmations and reminders via WhatsApp.
Operational Workflow Automation
Setting up multi-step approval chains and cross-team handoffs for internal business processes.
Lead Capture
Capturing and qualifying leads from WhatsApp for transfer into a CRM.
Integrations
- Google Sheets
- Zoho
- HubSpot
- LeadSquared
- Google Calendar
- Outlook Calendar
FAQ
How does BizMagnets handle ticket creation?
- It auto-creates tickets from incoming WhatsApp messages, which allows teams to assign owners and track the status and deadline of each request.
Can I sync my calendar with BizMagnets?
- Yes, the platform supports in-chat appointment booking that syncs with Google and Outlook calendars.
Which plan includes AI capabilities?
- AI capabilities and a larger set of ready-to-use workflows are available in the Scale plan and above.
Source category: Customer Support
Source subcategory: Customer Support
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