Abby Connect | Virtual Receptionist & Call Answering Service
Abby Connect helps small and mid-market businesses manage incoming calls. It is designed for firms in legal, healthcare, and home services that require a consistent front-office presence.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Solo entrepreneurs, Professional service firms
- Pricing
- AI Receptionist plans start at $99/month with a 14-day free trial. Human Receptionist plans range from $329 to $1,380 per month based on included minutes.
- Key use cases
- 24/7 Call Answering, Client and Patient Intake, Appointment Booking, Bilingual Call Support, Overflow Call Handling
- Integrations
- Salesforce, HubSpot, Calendly, Google Calendar, Clio
- Official website
- abbyconnect.com
Abby Connect is a U.S.-based call answering service offering three primary options: human receptionists, AI receptionists, and live web chat. The service is designed for businesses that need to capture incoming leads without managing an in-house reception desk.
For the human service, Abby assigns a small, dedicated team of 10-20 agents to each client to help them become familiar with the business's specific needs. The AI option provides an automated approach with natural conversation capabilities and custom call flows.
Buyers can manage their account via a web portal or the AbbyGO mobile app to view call logs, listen to recordings, and update availability status. The service also supports appointment scheduling and bilingual call answering.
Buyers should confirm their monthly minute requirements, as pricing tiers are based on the number of minutes included per month.
Key Features
U.S.-based agents who provide live call answering and follow specific business scripts.
An automated assistant that handles calls 24/7 using natural conversation and custom call flows.
A mobile app for updating availability, managing call routing, and calling or texting from a business number.
A web-based dashboard for reviewing call recordings, transcripts, and AI-generated sentiment scores.
Supports booking appointments via Calendly integration or a Scheduling Assistant add-on.
A chat service that engages website visitors in real time to convert inquiries into leads.
Use Cases
Handling calls after-hours, on weekends, and during holidays.
Screening new leads and collecting initial information for professional services.
Managing calendars and scheduling client meetings.
Providing call answering services in English and Spanish.
Taking calls when primary in-house staff are unavailable or the line is busy.
Best For
Integrations
Pricing
AI Receptionist plans start at $99/month with a 14-day free trial. Human Receptionist plans range from $329 to $1,380 per month based on included minutes.
FAQ
All receptionists are based in-house at their headquarters in Las Vegas, NV.
Yes, businesses can use a hybrid approach where AI handles the initial contact and human receptionists serve as overflow or backup.
AI Receptionist plans start at $99 per month and Human Receptionist plans start at $329 per month, with costs based on included minutes.
Yes, they offer native integrations with Salesforce, HubSpot, and Clio, and support other apps through Zapier.
Source category: Customer Support
Source subcategory: Contact Center
