Airship: Customer Experience Platform
Airship helps businesses manage cross-channel customer interactions and supports journey automation. It is designed for teams that need to reach users via mobile-first touchpoints.
At a glance
- Category
- Customer Support
- Best for
- Mobile-first marketing teams, Growth-focused operations managers, Retail, travel, finance, and media businesses
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. Airship offers two tiers: Airship Essentials for self-service and the Airship Experience Platform (AXP) for full lifecycle orchestration.
- Key use cases
- Customer Acquisition, User Onboarding, Upsell and Cross-Sell, Churn Prevention, Win-Back Campaigns
- Integrations
- Salesforce, Adobe, Mixpanel, mParticle
- Official website
- airship.com
Airship is a no-code customer experience platform that supports the orchestration of user journeys across digital channels, including mobile apps, web, and SMS. It is designed for businesses looking to replace static message blasts with personalized, event-driven interactions.
The platform is designed for teams in sectors such as retail, travel, finance, and media. It includes tools for customer data management and a no-code editor to build native app experiences, which may reduce the need for constant developer support.
Buyers can use the platform to support customer acquisition and retention efforts. The software includes AI agents that may help with strategy recommendations and the creation of campaign assets.
Buyers should confirm if their primary focus is mobile-first and check if the quote-based pricing fits their budget, as specific prices are not listed publicly.
Key Features
Tools to create and launch app and web experiences without writing custom HTML or JavaScript.
Supports delivery of notifications via push, SMS, RCS, MMS, email, and mobile wallets.
AI agents that may help with strategy recommendations, campaign creation, and experience optimization.
Supports the capture of zero-party preferences and real time behavior to create customer segments.
A/B testing and measurement tools designed to refine the timing and content of customer interactions.
Streams engagement data to warehouses and analytics platforms for decision-making.
Use Cases
Supports efforts to attract new users through app store optimization and web-to-app transitions.
Supports guiding new customers through their first experiences using native app flows.
Supports sending personalized offers to existing users to help drive incremental revenue.
Helps identify at-risk users to deploy proactive retention strategies.
Supports reactivating lapsed customers through cross-channel re-engagement.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. Airship offers two tiers: Airship Essentials for self-service and the Airship Experience Platform (AXP) for full lifecycle orchestration.
FAQ
Airship is a no-code, mobile-first customer experience platform designed for businesses in retail, finance, travel, and media that manage customer journeys across apps, web, SMS, and email.
Airship provides a no-code editor that allows teams to create and launch native app and website experiences without needing to write HTML or JavaScript.
Airship uses a quote-based pricing model and offers a self-service option called Airship Essentials and a full-scale version called the Airship Experience Platform (AXP).
Source category: Customer Support
Source subcategory: Customer Support
