{"best_for":["Small to mid-market service organizations","Healthcare providers","Social housing associations","Local government agencies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/vocoll","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/vocoll.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-047.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: vocoll (https://aitoolsforbusiness.ai/vocoll)"},"features":["Live Support Chat: Allows agents to handle multiple simultaneous chat streams with the ability to transfer chats to other colleagues.","AI-driven Knowledge Bot: Provides automated responses using a knowledge base and may auto-activate outside of business hours.","Secure Encrypted Conversations: Uses security protocols for encryption, with data stored within the UK.","Omni-device Accessibility: Supports browser-based access across desktops, tablets, and smartphones with synchronization across devices.","Reporting and Analytics: Supports tracking stats on timeouts, abandoned calls, resolutions, and closure times.","Media Library: Supports the sharing of images, documents, and videos through a secure upload function."],"freshness_status":"fresh","name":"vocoll","pricing_note":"Live Support and Connected Groups are available from £60 per concurrent Agent per month. The AI-driven Knowledge Bot is available from £120 per installation per month.","pricing_url":"https://vocoll.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T22:05:01.118Z","secondary_categories":[],"short_description":"Vocoll is a digital communication platform providing live chat support and an AI-driven Knowledge Bot for organizational customer engagement.","slug":"vocoll","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/vocoll","use_cases":["Managing Public Sector Inquiries: Supporting NHS trusts and local government in triaging patient or citizen queries via secure chat.","After-Hours Automated Support: Using the Knowledge Bot to provide answers and collect callback requests when agents are unavailable.","Tenant Engagement in Social Housing: Providing a digital channel for housing associations to interact with tenants.","Internal Team Collaboration: Using private groups and teams to collaborate on project work."],"website_url":"https://vocoll.com/"}