SurveySquare: Customer Feedback and Survey Software
SurveySquare helps small and medium businesses collect and analyze customer sentiment. It is designed for field service companies that manage appointment reminders and employee performance.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small business owners, Field service companies, Operations managers, Customer experience leads
- Pricing
- Pricing is tiered with a Basic Plan (single user), a Silver Plan (up to 20 users), and an Enterprise Plan. A 30-day money-back guarantee is offered. Pricing was not clearly available from the provided evidence; buyers should confirm current pricing on the vendor website.
- Key use cases
- Collecting Online Reviews, Field Service Coordination, Employee Coaching, Customer Sentiment Analysis, Lead Management
- Integrations
- ServiceTitan, Google, Facebook, Yelp, BBB
- Official website
- Visit surveysquare official website
SurveySquare is a feedback and reputation management platform designed to help businesses gather customer insights and monitor online reviews. It combines survey tools with a communication suite, allowing users to interact with customers through VOIP, SMS, and email.
The tool supports businesses of all sizes, with specific functionality for the field service industry, such as dispatch notifications and employee performance tracking. It includes an AI-powered analysis tool that can examine social media reviews and direct feedback to identify recurring themes and customer sentiment.
Buyers should note that capabilities vary by plan; for example, the basic version focuses on reputation management, while higher tiers include issue tracking and mobile apps. Buyers should confirm if the provided integration options align with their specific software needs.
Key Features
Reputation Management
Supports monitoring and replying to reviews from Google, Facebook, Yelp, and BBB in one location.
AI Reporting and Analysis
Analyzes customer feedback and social media reviews to help identify trends and sentiment.
Communication Manager
Supports customer outreach via VOIP browser calls, SMS threading, and custom email templates.
ActionTracker
A tool designed to track, auto-assign, and resolve customer issues and sales leads in real time.
Employee Performance Reports
Generates scorecards and leaderboards based on customer feedback to identify top-performing staff.
Review Widget
A website widget that aggregates reviews from multiple social platforms.
Appointment and Dispatch Notifications
Supports sending automated reminders and notifications to customers via text, email, or voice.
Use Cases
Collecting Online Reviews
Using surveys and widgets to encourage customers to leave feedback on Google, Facebook, and other platforms.
Field Service Coordination
Sending dispatch notifications and appointment reminders to customers to help reduce missed appointments.
Employee Coaching
Using customer-driven performance reports and scorecards to identify staff needing additional training.
Customer Sentiment Analysis
Using AI tools on social media reviews to identify common customer complaints or positive trends.
Lead Management
Capturing sales opportunities through surveys and tracking them using the ActionTracker tool.
Best For
- Small business owners
- Field service companies
- Operations managers
- Customer experience leads
Integrations
- ServiceTitan
- Yelp
- BBB
- Spreadsheet import
Pricing
Pricing is tiered with a Basic Plan (single user), a Silver Plan (up to 20 users), and an Enterprise Plan. A 30-day money-back guarantee is offered. Pricing was not clearly available from the provided evidence; buyers should confirm current pricing on the vendor website.
FAQ
Who is SurveySquare best suited for?
- It is designed for businesses of all sizes, with specific features for the field service industry including dispatch and appointment reminders.
Can SurveySquare analyze reviews from other websites?
- Yes, the AI Reporting & Analysis tool can link to social media platforms to import and analyze reviews from sources such as Google and Facebook.
What are the different pricing plans available?
- SurveySquare offers a Basic Plan for single users, a Silver Plan for up to 20 users, and an Enterprise Plan for larger organizations.
Does SurveySquare provide setup assistance?
- Yes, the company states that they work with teams to handle the setup and implementation of the software.
Source category: Customer Support
Source subcategory: Survey & Feedback
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Categories
Software Type
How AI is used
SurveySquare is a customer feedback and reputation management tool designed for businesses, particularly those in field services. It supports workflows for collecting reviews, analyzing sentiment with AI, and managing customer communication. Advanced features like ActionTracker and mobile apps are reserved for higher-tier plans.
Pros & Cons
Pros
- Includes multiple communication channels including VOIP and SMS
- Consolidates reviews from various social platforms into one dashboard
- Supports AI-driven sentiment analysis for social media feedback
- Provides tools for tracking employee performance based on feedback
Cons
- The Basic Plan is limited to a single user.
- ActionTracker and mobile apps are not available on the lowest pricing tier.
- Specific monthly pricing is not listed and requires a custom quote.
