Affiniv: AI-Powered Customer Feedback Platform
Affiniv helps customer success and operations teams collect and analyze customer sentiment. It is designed for businesses looking to automate feedback loops and monitor retention metrics without coding.
At a glance
- Category
- Marketing
- Best for
- Customer Success teams, Retail businesses, SaaS companies, Hospitality providers, IT service companies
- Pricing
- Affiniv offers a free tier for up to 25 responses. Paid plans include Starter at $25/month (200 responses), Growth at $99/month (1,000 responses), and Advanced at $199/month (3,000 responses).
- Key use cases
- Measuring Brand Loyalty, Post-Purchase Feedback, Identifying Customer Friction, Monitoring Sentiment Trends
- Integrations
- Shopify, Slack, Zendesk, HubSpot, Salesforce
- Official website
- affiniv.com
Affiniv is a no-code customer feedback platform designed to help businesses gather and analyze customer sentiment. It supports several standard survey types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), as well as custom surveys.
Key Features
Surveys can be sent via email, WhatsApp, SMS, web embeds, in-app popups, and shareable links.
The platform is designed to generate feedback summaries, analyze customer sentiment, and automatically tag responses with keywords.
Users can create branded surveys with custom themes, logos, and branching logic.
Supports triggering surveys and reminders based on specific customer actions or intervals.
Provides auto-calculated scores for NPS and CSAT along with segment-wise reporting based on user properties.
Supports the creation of tickets in CRM systems for dissatisfied customers or requests social reviews from promoters.
Use Cases
Using NPS surveys to track promoters, passives, and detractors over time.
Automating CSAT or product review surveys via Shopify after a customer completes a purchase.
Deploying CES surveys after support interactions to identify points of high effort for users.
Using AI-generated summaries and trend alerts to identify shifts in customer sentiment.
Best For
Integrations
Pricing
Affiniv offers a free tier for up to 25 responses. Paid plans include Starter at $25/month (200 responses), Growth at $99/month (1,000 responses), and Advanced at $199/month (3,000 responses).
FAQ
Affiniv captures partial responses, meaning data is saved even if the respondent does not submit the final survey.
No, Affiniv allows unlimited internal users and team members on all of its plans.
Advanced integrations with platforms like Zendesk and HubSpot are available on the Advanced plan.
Source category: Marketing
Source subcategory: Survey & Feedback
