AI TOOL PROFILE
Affiniv: AI-Powered Customer Feedback Platform
- Marketing
- Survey and Feedback
- Customer Success teams
- Retail businesses
- SaaS companies
- Hospitality providers
- IT service companies
Pricing
Affiniv offers a free tier for up to 25 responses. Paid plans include Starter at $25/month (200 responses), Growth at $99/month (1,000 responses), and Advanced at $199/month (3,000 responses).
At a glance
- Best for
- Customer Success teams, Retail businesses, SaaS companies, Hospitality providers, IT service companies
- Key use cases
- Measuring Brand Loyalty, Post-Purchase Feedback, Identifying Customer Friction, Monitoring Sentiment Trends
- Integrations
- Shopify, Slack, Zendesk, HubSpot, Salesforce
- Official website
- Visit Affiniv official website
How AI is used
Affiniv is a no-code customer feedback platform designed to help businesses gather and analyze customer sentiment. It supports several standard survey types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), as well as custom surveys.
Key Features
Multi-channel distribution
Surveys can be sent via email, WhatsApp, SMS, web embeds, in-app popups, and shareable links.
AI-powered insights
The platform is designed to generate feedback summaries, analyze customer sentiment, and automatically tag responses with keywords.
No-code survey builder
Users can create branded surveys with custom themes, logos, and branching logic.
Automated survey triggers
Supports triggering surveys and reminders based on specific customer actions or intervals.
Analytics dashboard
Provides auto-calculated scores for NPS and CSAT along with segment-wise reporting based on user properties.
Closed-loop support
Supports the creation of tickets in CRM systems for dissatisfied customers or requests social reviews from promoters.
Use Cases
Measuring Brand Loyalty
Using NPS surveys to track promoters, passives, and detractors over time.
Post-Purchase Feedback
Automating CSAT or product review surveys via Shopify after a customer completes a purchase.
Identifying Customer Friction
Deploying CES surveys after support interactions to identify points of high effort for users.
Monitoring Sentiment Trends
Using AI-generated summaries and trend alerts to identify shifts in customer sentiment.
Integrations
- Shopify
- Slack
- Zendesk
- HubSpot
- Salesforce
- Freshdesk
- Google Sheets
FAQ
How does Affiniv handle survey responses if a user doesn't finish?
- Affiniv captures partial responses, meaning data is saved even if the respondent does not submit the final survey.
Does Affiniv charge per user account?
- No, Affiniv allows unlimited internal users and team members on all of its plans.
Which plan is required for CRM integrations?
- Advanced integrations with platforms like Zendesk and HubSpot are available on the Advanced plan.
Source category: Marketing
Source subcategory: Survey & Feedback
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