AI TOOL PROFILE
Surveypal: Customer Feedback & CX Management Software
- Customer Support
- Survey and Feedback
- Retail and eCommerce teams
- Healthcare providers
- Hotel and Lodging managers
- Insurance companies
- Businesses requiring GDPR-compliant EU hosting
Pricing
The Survey Tool starts at 299€ per month and is based on the number of responses. The CXM platform starts at 749€ per month.
At a glance
- Best for
- Retail and eCommerce teams, Healthcare providers, Hotel and Lodging managers, Insurance companies, Businesses requiring GDPR-compliant EU hosting
- Key use cases
- Multi-channel Feedback Collection, Sentiment Trend Analysis, Customer Experience Consolidation, GDPR-Compliant Data Gathering
- Integrations
- Zendesk, Salesforce, Genesys, Hubspot, Severa
- Official website
- Visit surveypal official website
How AI is used
Surveypal is a cloud-based platform offering two primary tools: a Survey Tool for data collection and a CXM platform for analysis. The system is designed to gather feedback across multiple touchpoints and consolidate it into a single view to help businesses identify customer sentiment.
It targets sectors such as retail, insurance, healthcare, and hotels. The software supports various distribution methods and can aggregate feedback from different sources to help teams identify operational trends.
The platform includes AI capabilities for text and sentiment analysis, which may help users prioritize improvements based on the reasons behind customer comments. It features EU-based hosting and GDPR compliance.
Buyers should confirm whether they primarily need a tool for creating and sending surveys or a management system for aggregating and analyzing feedback from existing data sources.
Key Features
Multi-channel Distribution
Supports sending surveys via email, SMS, QR codes, links, tablets, and web embeds.
AI-Powered Analysis
Includes text analysis and sentiment analysis to help identify trends and root causes of customer issues.
Customizable Survey Logic
Supports the creation of surveys with logic rules that adapt to respondent answers.
Unified Feedback Management
Aggregates data from various sources into a single hub for a consolidated view of the customer journey.
EU Data Hosting
Data is hosted on servers located within the European Union and is GDPR compliant.
Unlimited User Access
Provides unlimited user access for both the Survey Tool and CXM platforms.
Use Cases
Multi-channel Feedback Collection
Using email, SMS, or QR codes to gather customer responses across physical and digital touchpoints.
Sentiment Trend Analysis
Applying AI text analysis to open-ended survey responses to identify recurring customer pain points.
Customer Experience Consolidation
Aggregating feedback from surveys and external tools like Zendesk or Salesforce into one central dashboard.
GDPR-Compliant Data Gathering
Collecting customer insights while ensuring data is hosted in the EU to meet privacy regulations.
Integrations
- Zendesk
- Salesforce
- Genesys
- Hubspot
- Severa
- Zapier
- Excel import
FAQ
What is the difference between the Survey Tool and CXM?
- The Survey Tool focuses on the creation and distribution of surveys across multiple channels. Surveypal CXM is designed for aggregating feedback from various sources and using AI for sentiment and text analysis.
Is Surveypal compliant with GDPR?
- Yes, Surveypal is GDPR compliant and hosts its service data on servers located within the European Union.
How does Surveypal handle user limits?
- Both the Survey Tool and the CXM platform support unlimited users.
Source category: Customer Support
Source subcategory: Survey & Feedback
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