AI TOOL PROFILE
SmartSurvey: Online Survey and Feedback Software
- Data and Analytics
- Survey and Feedback
- Small businesses
- Mid-market companies
- UK-based businesses
- Healthcare providers
- Government agencies
Pricing
SmartSurvey offers a free plan that does not require a credit card. Paid plans are tailored to the specific needs of the organization.
At a glance
- Best for
- Small businesses, Mid-market companies, UK-based businesses, Healthcare providers, Government agencies
- Key use cases
- Customer Experience Programs, Employee Feedback, Market Research, Public Consultations, Patient Feedback
- Integrations
- Salesforce, API, Webhooks
- Official website
- Visit Smartsurvey official website
How AI is used
SmartSurvey is a tool for creating digital questionnaires and feedback forms. It provides a builder that supports multiple question types and logical branching to guide respondents.
The software is designed for users in sectors such as healthcare, education, retail, and government who need to collect data from employees, patients, or the general public. It supports distribution via email, SMS, and website embeds.
For those managing large volumes of open-ended responses, the platform includes AI tools to identify themes and sentiment, which may reduce the manual effort required to categorize text-based feedback.
Buyers should verify if the specific security certifications or the UK-based hosting meet their regional regulatory requirements and confirm which features are included in the free versus paid tiers.
Key Features
AI SmartAssist
Analyzes open-text feedback to help identify themes and patterns.
Sentiment Analysis
Uses AI to gauge the emotion behind respondent answers.
Logic and Branching
Guides respondents through the survey based on their previous answers.
Multi-Channel Distribution
Supports sending surveys via email, SMS, web pop-ups, or embedded links.
Dashboards
Visualizes key metrics and survey reports as responses are received in real time.
Security Compliance
Maintains ISO27001 certification and compliance with GDPR, HIPAA, and CCPA.
Use Cases
Customer Experience Programs
Collecting and analyzing customer satisfaction through NPS and CSAT surveys.
Employee Feedback
Creating internal surveys for recruitment, training, and exit interviews.
Market Research
Gathering perspectives using the platform's access to global consumer panels.
Public Consultations
Supporting government or community outreach to collect citizen feedback.
Patient Feedback
Collecting healthcare-related data within a HIPAA-compliant environment.
Integrations
- Salesforce
- API
- Webhooks
FAQ
Does SmartSurvey have a free version?
- Yes, SmartSurvey offers a free plan that does not require a credit card to start.
What AI features does SmartSurvey provide?
- It includes SmartAssist for open-text analysis, AI-powered sentiment analysis, and AI translations.
Is SmartSurvey compliant with healthcare data regulations?
- Yes, the platform is HIPAA compliant and ISO27001 certified.
How are surveys distributed in SmartSurvey?
- Surveys can be sent via email and SMS, or collected through web pop-ups, embeds, and unique tracking links.
Source category: Data & Analytics
Source subcategory: Survey & Feedback
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