{"best_for":["Small business owners","Field service companies","Operations managers","Customer experience leads"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/surveysquare","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/surveysquare.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-042.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: surveysquare (https://aitoolsforbusiness.ai/surveysquare)"},"features":["Reputation Management: Supports monitoring and replying to reviews from Google, Facebook, Yelp, and BBB in one location.","AI Reporting and Analysis: Analyzes customer feedback and social media reviews to help identify trends and sentiment.","Communication Manager: Supports customer outreach via VOIP browser calls, SMS threading, and custom email templates.","ActionTracker: A tool designed to track, auto-assign, and resolve customer issues and sales leads in real time.","Employee Performance Reports: Generates scorecards and leaderboards based on customer feedback to identify top-performing staff.","Review Widget: A website widget that aggregates reviews from multiple social platforms.","Appointment and Dispatch Notifications: Supports sending automated reminders and notifications to customers via text, email, or voice."],"freshness_status":"fresh","name":"surveysquare","pricing_note":"Pricing is tiered with a Basic Plan (single user), a Silver Plan (up to 20 users), and an Enterprise Plan. A 30-day money-back guarantee is offered. Pricing was not clearly available from the provided evidence; buyers should confirm current pricing on the vendor website.","pricing_url":"https://surveysquare.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T08:22:21.154Z","secondary_categories":[],"short_description":"SurveySquare is a customer feedback platform that helps businesses collect reviews and manage communication via VOIP, SMS, and email.","slug":"surveysquare","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/surveysquare","use_cases":["Collecting Online Reviews: Using surveys and widgets to encourage customers to leave feedback on Google, Facebook, and other platforms.","Field Service Coordination: Sending dispatch notifications and appointment reminders to customers to help reduce missed appointments.","Employee Coaching: Using customer-driven performance reports and scorecards to identify staff needing additional training.","Customer Sentiment Analysis: Using AI tools on social media reviews to identify common customer complaints or positive trends.","Lead Management: Capturing sales opportunities through surveys and tracking them using the ActionTracker tool."],"website_url":"https://surveysquare.com/"}