AI TOOL PROFILE
Wasurv: WhatsApp Survey Platform
- Customer Support
- Survey and Feedback
- Small businesses
- Mid-market companies
- Businesses with high WhatsApp usage
Pricing
Wasurv offers a free plan with 1 survey and 50 responses per month. Paid plans range from ₹1,599 to ₹10,799 per month based on survey and response limits.
At a glance
- Best for
- Small businesses, Mid-market companies, Businesses with high WhatsApp usage
- Key use cases
- Post-Purchase Feedback, Appointment Follow-ups, Hospitality Check-out Surveys, NPS and Feature Requests
- Integrations
- Shopify, WooCommerce, Zapier, n8n, REST API
- Official website
- Visit Wasurv official website
How AI is used
Wasurv is a feedback tool designed to move surveys from email into WhatsApp conversations. It uses the official WhatsApp Business API to send questions as messages, which may help businesses avoid the low open rates typical of email campaigns.
The tool is designed for small and medium-sized businesses across various sectors, including e-commerce, healthcare, and hospitality. It supports multiple question formats, from simple yes/no and rating scales to NPS scores and conditional logic jumps.
The platform includes tools to trigger surveys via webhooks after a customer action is completed and features a reward system to send coupons to respondents upon completion.
Buyers should confirm they have a dedicated phone number for the service, as connecting a number to the WhatsApp Cloud API means it can no longer be used with the standard WhatsApp Business phone app.
Key Features
WhatsApp Native Delivery
Sends surveys as chat messages that users can respond to directly within WhatsApp.
AI-Powered Analytics
Supports sentiment analysis, trend predictions, and auto-generated insights from collected responses.
Automatic Survey Triggers
Uses webhooks to send surveys automatically when customers complete a purchase or appointment.
Flexible Survey Builder
Supports multiple question types including multiple choice, rating scales, text responses, and NPS scores.
Automated Reward System
Can automatically send discount codes or coupons to users once they complete a survey.
AI Question Generation
Helps users create and optimize survey questions based on business goals.
Use Cases
Post-Purchase Feedback
Triggering a survey via WhatsApp after an e-commerce order is completed.
Appointment Follow-ups
Collecting patient or client satisfaction ratings after a healthcare or salon visit.
Hospitality Check-out Surveys
Gathering feedback on stay experience and amenities after a hotel guest checks out.
NPS and Feature Requests
Using WhatsApp to gather Net Promoter Scores and software feature requests from SaaS users.
Integrations
- Shopify
- WooCommerce
- Zapier
- n8n
- REST API
- Webhooks
- CSV export
- Excel export
- JSON export
FAQ
Do I need a special account to use Wasurv?
- Yes, you need a WhatsApp Business API account. The platform provides a guide to set this up via Meta Business Manager.
What can I do on the free plan?
- The free plan supports one active survey and up to 50 responses per month, along with basic analytics and CSV export.
Can I use my existing WhatsApp phone app with Wasurv?
- If you migrate your number to the WhatsApp Cloud API for use with Wasurv, you will no longer be able to use that number with the standard WhatsApp Business phone app.
Source category: Customer Support
Source subcategory: Survey & Feedback
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