AI TOOL PROFILE
SurveySensum Review: Customer Feedback and NPS Software
- Customer Support
- Survey and Feedback
- Mid-market companies
- Enterprise companies
- Marketing and Insights teams
- Customer Experience (CX) managers
Pricing
Annual plans start at $3,600 for Starter CX (up to 6,000 responses) and $6,000 for Self-Driven CX (up to 12,000 responses). A Managed CX plan with custom pricing is also available.
At a glance
- Best for
- Mid-market companies, Enterprise companies, Marketing and Insights teams, Customer Experience (CX) managers
- Key use cases
- Measuring Customer Loyalty, Transactional Feedback, Market Research, Employee Experience Monitoring
- Integrations
- HubSpot, Slack, Freshdesk, Salesforce, Outlook
- Official website
- Visit surveysensum official website
How AI is used
SurveySensum is a customer experience management platform designed to help businesses gather feedback via NPS, CSAT, and CES surveys. It provides tools for survey creation, distribution, and analysis, with a focus on making feedback actionable through alerts and dashboards.
The software is intended for marketing and insights teams, particularly those in retail, SaaS, automotive, and fintech. It supports collection methods including in-app, website, and WhatsApp surveys.
Buyers can use the platform to identify dissatisfied customers and work toward closing the feedback loop. The tool includes AI capabilities for sentiment analysis and questionnaire generation, and supports security certifications such as SOC 2 and GDPR compliance.
Buyers should confirm if the response limits of the tiered plans align with their annual volume and whether they require the dedicated consultancy services available in higher-tier plans.
Key Features
NPS, CSAT, and CES Software
Tools to measure Net Promoter Score, Customer Satisfaction, and Customer Effort Score.
SensAI Sentiment Analysis
AI-powered text analytics to detect customer emotions and recurring themes in open-ended responses.
Omnichannel Distribution
Supports sending surveys via Email, WhatsApp, In-App, and SMS.
Survey Builder Tool
A tool for creating surveys with support for conditional logic and various question types.
Closed-Loop Feedback System
Designed to route feedback to teams to address customer issues in real time.
Role-Based Dashboards
Hierarchical dashboards that provide visibility across different departments and geographies.
Use Cases
Measuring Customer Loyalty
Setting up and monitoring NPS programs to track customer loyalty and identify detractors.
Transactional Feedback
Collecting CSAT and CES scores after a specific customer interaction or touchpoint.
Market Research
Using AI-driven questionnaire generation and analysis for product or brand research.
Employee Experience Monitoring
Deploying pulse surveys and 360-degree feedback to track workplace culture and retention.
Integrations
- HubSpot
- Slack
- Freshdesk
- Salesforce
- Outlook
- Open APIs
- SFTP
FAQ
What are the pricing options for SurveySensum?
- Pricing starts at $3,600/year for the Starter CX plan and $6,000/year for the Self-Driven CX plan. A custom-priced Managed CX plan is available for larger needs.
Does SurveySensum offer a free trial?
- Yes, there is a one-month free trial available with up to 25 responses to test the features.
Can SurveySensum migrate data from other tools?
- The platform provides data migration services from other tools as part of the onboarding process.
Is the software compliant with data privacy laws?
- SurveySensum is ISMS certified and supports HIPAA, GDPR, SOC 2, and ISO 27001 compliance.
Source category: Customer Support
Source subcategory: Survey & Feedback
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