{"best_for":["Mid-market companies","Enterprise companies","Marketing and Insights teams","Customer Experience (CX) managers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/surveysensum","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/surveysensum.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-042.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: surveysensum (https://aitoolsforbusiness.ai/surveysensum)"},"features":["NPS, CSAT, and CES Software: Tools to measure Net Promoter Score, Customer Satisfaction, and Customer Effort Score.","SensAI Sentiment Analysis: AI-powered text analytics to detect customer emotions and recurring themes in open-ended responses.","Omnichannel Distribution: Supports sending surveys via Email, WhatsApp, In-App, and SMS.","Survey Builder Tool: A tool for creating surveys with support for conditional logic and various question types.","Closed-Loop Feedback System: Designed to route feedback to teams to address customer issues in real time.","Role-Based Dashboards: Hierarchical dashboards that provide visibility across different departments and geographies."],"freshness_status":"fresh","name":"surveysensum","pricing_note":"Annual plans start at $3,600 for Starter CX (up to 6,000 responses) and $6,000 for Self-Driven CX (up to 12,000 responses). A Managed CX plan with custom pricing is also available.","pricing_url":"https://www.surveysensum.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T18:05:01.306Z","secondary_categories":[],"short_description":"SurveySensum is an AI-enabled customer feedback platform designed to measure and act on NPS, CSAT, and CES surveys across multiple channels.","slug":"surveysensum","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/surveysensum","use_cases":["Measuring Customer Loyalty: Setting up and monitoring NPS programs to track customer loyalty and identify detractors.","Transactional Feedback: Collecting CSAT and CES scores after a specific customer interaction or touchpoint.","Market Research: Using AI-driven questionnaire generation and analysis for product or brand research.","Employee Experience Monitoring: Deploying pulse surveys and 360-degree feedback to track workplace culture and retention."],"website_url":"https://surveysensum.com/"}