AI TOOL PROFILE
Suptask: Slack-Native Ticketing System
- Customer Support
- Help Desk
- Small Businesses
- Mid-Market Companies
- Customer Support Teams
- Internal IT and HR Departments
Pricing
Pricing starts at $7 per agent per month for the Light plan, with a Professional plan at $13 per agent per month. A free plan is available with a limit of 10 tickets per month. A 14-day free trial is available.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Customer Support Teams, Internal IT and HR Departments
- Key use cases
- Internal IT and HR Help Desk, DevOps and Engineering Triage, B2B Customer Support, Revenue and Sales Operations
- Integrations
- GitHub, Jira, GitLab, Salesforce, HubSpot
- Official website
- Visit suptask official website
How AI is used
Suptask is a ticketing system that functions within Slack, allowing users to create and resolve support requests where team collaboration happens. It transforms Slack conversations into trackable tickets via emoji reactions, slash commands, or specific channel posts.
The tool supports various internal functions, including IT, HR, DevOps, and Finance, as well as external B2B customer support. It includes ticket assignment rules, such as round-robin, to help distribute workloads across agents.
Buyers should confirm if the ticket limits on the free plan meet their initial needs. The platform also provides AI features for conversation summarization and email categorization to assist with ticket management.
Key Features
Slack-Native Ticket Creation
Supports creating tickets from channels, direct messages, or group messages using emoji reactions and slash commands.
Automated Assignment
Includes rules for distributing tickets, such as round-robin or assigning to the agent with the fewest open tickets.
AI Ticket Assistance
Provides AI-powered summarization of ticket conversations and auto-categorization of incoming emails.
Two-Way Email Integration
Allows agents to manage and reply to emails directly from Slack, with updates syncing back to the original email thread.
SLA Tracking
Supports defining reply and resolution time goals with Slack alerts before deadlines are missed.
Multi-Step Approvals
Designed to manage requests that require authorization across different teams and departments.
Use Cases
Internal IT and HR Help Desk
Managing employee requests and HR inquiries through private DMs or designated support channels.
DevOps and Engineering Triage
Tracking bugs and feature requests by linking Slack tickets to development tools.
B2B Customer Support
Supporting external customers via Slack Connect and email.
Revenue and Sales Operations
Handling deal support and internal sales process resolutions within a collaborative workspace.
Integrations
- GitHub
- Jira
- GitLab
- Salesforce
- HubSpot
- Zendesk
- Intercom
- Notion
- Google Sheets
- Airtable
- ClickUp
- Shopify
- PagerDuty
- Gmail
- Outlook
- Webhooks
- REST API
FAQ
How does Suptask create tickets in Slack?
- Tickets can be created by posting in a designated request channel, using a specific emoji reaction on a message, using slash commands like /suptask, or via message shortcuts.
What is the difference between the Free and Light plans?
- The Free plan is limited to 10 tickets per month, while the Light plan offers unlimited tickets per month and includes multi-team inboxes and dashboard analytics.
Does Suptask support external customer support?
- Yes, it supports B2B customer support via Slack Connect and a two-way email integration that allows agents to reply to emails from within Slack.
Source category: Customer Support
Source subcategory: Help Desk
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