{"best_for":["Small Businesses","Mid-Market Companies","Customer Support Teams","Internal IT and HR Departments"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/suptask","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/suptask.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-042.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: suptask (https://aitoolsforbusiness.ai/suptask)"},"features":["Slack-Native Ticket Creation: Supports creating tickets from channels, direct messages, or group messages using emoji reactions and slash commands.","Automated Assignment: Includes rules for distributing tickets, such as round-robin or assigning to the agent with the fewest open tickets.","AI Ticket Assistance: Provides AI-powered summarization of ticket conversations and auto-categorization of incoming emails.","Two-Way Email Integration: Allows agents to manage and reply to emails directly from Slack, with updates syncing back to the original email thread.","SLA Tracking: Supports defining reply and resolution time goals with Slack alerts before deadlines are missed.","Multi-Step Approvals: Designed to manage requests that require authorization across different teams and departments."],"freshness_status":"fresh","name":"suptask","pricing_note":"Pricing starts at $7 per agent per month for the Light plan, with a Professional plan at $13 per agent per month. A free plan is available with a limit of 10 tickets per month. A 14-day free trial is available.","pricing_url":"https://suptask.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T05:21:01.068Z","secondary_categories":[],"short_description":"Suptask is a help desk tool that converts Slack messages, emoji reactions, and slash commands into trackable tickets.","slug":"suptask","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/suptask","use_cases":["Internal IT and HR Help Desk: Managing employee requests and HR inquiries through private DMs or designated support channels.","DevOps and Engineering Triage: Tracking bugs and feature requests by linking Slack tickets to development tools.","B2B Customer Support: Supporting external customers via Slack Connect and email.","Revenue and Sales Operations: Handling deal support and internal sales process resolutions within a collaborative workspace."],"website_url":"https://suptask.com/"}