AI TOOL PROFILE
BOSSDesk: IT Service Management and Help Desk Software
- Operations
- Help Desk
- Small businesses
- Mid-market companies
- Enterprise organizations
- IT departments
- Operations managers
Pricing
Plans are billed annually and start at $29 per user per month for the Essentials tier, with Professional at $49 and Enterprise at $69. All plans include unlimited end-users.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, IT departments, Operations managers
- Key use cases
- IT Service Desk Management, Employee Onboarding, Hardware and Software Tracking, Facilities and Operations Support
- Integrations
- Zapier, ChatGPT, TeamViewer, Power BI
- Official website
- Visit BOSSDesk official website
How AI is used
BOSSDesk is an IT Service Management (ITSM) tool that provides a system for ticketing and service delivery. It is available as both a cloud-based service and an on-premise installation, which may be useful for businesses with specific data residency requirements.
The software is designed for organizations across various sectors, including healthcare, finance, and government. It supports the lifecycle of IT issues through incident, problem, and change management modules.
Beyond ticketing, the platform includes tools for tracking hardware and software assets and supports digital workflows for tasks such as employee onboarding. It also features a self-service portal to help end-users find answers via a knowledge base.
Buyers should confirm if the annual billing requirement fits their budget cycle and whether the AI automation features align with their technician workflows.
Key Features
ITSM Ticketing
Includes modules for incident, problem, and change management to track the lifecycle of IT issues.
BOSSDesk AI
Supports AI-driven ticket prioritization, resolution suggestions, and automation of routine tasks.
Asset Management
Tracks IT and non-IT assets, including hardware, software licensing, and inventory details with barcode and QR scanning.
Self-Service Portal
A user-facing portal featuring a service catalog and knowledge base to help reduce ticket volume.
Workflow Automation
A routing engine that allows the creation of rules and triggers to automate how tickets are handled.
Mobile Apps
Dedicated applications for iOS and Android that allow technicians to manage tickets and updates.
Use Cases
IT Service Desk Management
Organizing and prioritizing technical support requests using ITIL-compliant incident and problem management.
Employee Onboarding
Using customizable workflows to support the tasks associated with onboarding new employees.
Hardware and Software Tracking
Maintaining visibility into company assets and licensing through the asset management module.
Facilities and Operations Support
Using the ticketing system to manage facility repairs and general operations requests.
Integrations
- Zapier
- ChatGPT
- TeamViewer
- Power BI
FAQ
Does BOSSDesk offer a free trial?
- The evidence indicates a 14-day free trial is available for the Enterprise tier.
Is BOSSDesk only available in the cloud?
- No, BOSSDesk is available as both a cloud-based solution and an on-premise installation.
How does the pricing model work for end-users?
- Pricing is based on the number of paid users per month, billed annually, and supports unlimited end-users.
What AI features are included in BOSSDesk?
- The platform includes BOSSDesk AI for ticket prioritization and resolution suggestions, and integrates with ChatGPT for knowledge base support.
Source category: Operations
Source subcategory: Help Desk
More tools in Operations
Other published listings in the Operations category.
More tools in the Help Desk software type
Related listings that share the same software type for comparison and shortlisting.
