BOSSDesk: IT Service Management and Help Desk Software
BOSSDesk helps IT and operations teams manage service requests and infrastructure. It is designed for organizations needing ITIL-compliant processes and ticket prioritization.
At a glance
- Category
- Operations
- Best for
- Small businesses, Mid-market companies, Enterprise organizations, IT departments, Operations managers
- Pricing
- Plans are billed annually and start at $29 per user per month for the Essentials tier, with Professional at $49 and Enterprise at $69. All plans include unlimited end-users.
- Key use cases
- IT Service Desk Management, Employee Onboarding, Hardware and Software Tracking, Facilities and Operations Support
- Integrations
- Zapier, ChatGPT, TeamViewer, Power BI
- Official website
- bossdesk.com
BOSSDesk is an IT Service Management (ITSM) tool that provides a system for ticketing and service delivery. It is available as both a cloud-based service and an on-premise installation, which may be useful for businesses with specific data residency requirements.
The software is designed for organizations across various sectors, including healthcare, finance, and government. It supports the lifecycle of IT issues through incident, problem, and change management modules.
Beyond ticketing, the platform includes tools for tracking hardware and software assets and supports digital workflows for tasks such as employee onboarding. It also features a self-service portal to help end-users find answers via a knowledge base.
Buyers should confirm if the annual billing requirement fits their budget cycle and whether the AI automation features align with their technician workflows.
Key Features
Includes modules for incident, problem, and change management to track the lifecycle of IT issues.
Supports AI-driven ticket prioritization, resolution suggestions, and automation of routine tasks.
Tracks IT and non-IT assets, including hardware, software licensing, and inventory details with barcode and QR scanning.
A user-facing portal featuring a service catalog and knowledge base to help reduce ticket volume.
A routing engine that allows the creation of rules and triggers to automate how tickets are handled.
Dedicated applications for iOS and Android that allow technicians to manage tickets and updates.
Use Cases
Organizing and prioritizing technical support requests using ITIL-compliant incident and problem management.
Using customizable workflows to support the tasks associated with onboarding new employees.
Maintaining visibility into company assets and licensing through the asset management module.
Using the ticketing system to manage facility repairs and general operations requests.
Best For
Integrations
Pricing
Plans are billed annually and start at $29 per user per month for the Essentials tier, with Professional at $49 and Enterprise at $69. All plans include unlimited end-users.
FAQ
The evidence indicates a 14-day free trial is available for the Enterprise tier.
No, BOSSDesk is available as both a cloud-based solution and an on-premise installation.
Pricing is based on the number of paid users per month, billed annually, and supports unlimited end-users.
The platform includes BOSSDesk AI for ticket prioritization and resolution suggestions, and integrates with ChatGPT for knowledge base support.
Source category: Operations
Source subcategory: Help Desk
