AI TOOL PROFILE
Deskero: Help Desk and Support Ticket System
- Customer Support
- Help Desk
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Customer Support Teams
Pricing
Pricing starts at $12 per agent per month for the Grow plan, with Business at $30 and Premium at $120 per agent per month. Annual payments may provide a 25% discount.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Customer Support Teams
- Key use cases
- Multi-channel Ticket Collection, Customer Self-Service, Support Team Coordination, Customer Engagement
- Official website
- Visit deskero official website
How AI is used
Deskero is a cloud-based help desk platform designed to organize customer support requests. It collects messages from emails, phone calls, chat, web forms, and social networks, placing them into a single interface for support agents to manage.
The tool is built for companies that need a centralized way to handle customer care. It includes tools for ticket assignment and canned responses, as well as live chat and a self-service knowledge base.
Buyers should consider if they need a simple ticketing system or something that helps bridge the gap between help desks and CRMs. Those with high volumes of repetitive queries may find the automation and template features helpful for managing responses.
Key Features
Multi-channel Support
Collects requests from email, phone, chat, web forms, social networks, and APIs into one interface.
Unified Ticket Interface
A centralized view for managing and responding to support tickets.
Automated Ticket Assignment
Supports rules to automatically route tickets to team members.
Canned Answers
Provides pre-written templates for common responses to help agents reply.
Knowledge Base
A self-service portal where customers can find answers to common questions.
Live Chat
Supports interaction with customers in real time through the platform.
AI Capabilities
Includes AI features designed to support customer interaction workflows.
Use Cases
Multi-channel Ticket Collection
Centralizing support requests from social media, email, and web forms into a single queue.
Customer Self-Service
Setting up a public database of answers to let customers resolve issues.
Support Team Coordination
Using automated assignment rules to distribute tickets across a support team.
Customer Engagement
Using live chat and engagement tools to interact with clients in real time.
FAQ
What channels does Deskero support for ticket collection?
- Deskero collects support requests from email, phone, chat, web forms, social networks, and APIs.
Is there a free trial available for Deskero?
- Yes, Deskero offers a free trial that does not require a credit card to start.
How does Deskero pricing work?
- Pricing is based on a per-agent monthly fee, starting at $12 for the Grow plan, with higher tiers for Business and Premium. Annual billing options may reduce costs by 25%.
Source category: Customer Support
Source subcategory: Help Desk
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