Civita App: Community Engagement Software for Government
Civita App helps city governments and employees manage citizen requests and community communications. It is designed for municipalities requiring a digital 311 system to coordinate field services.
At a glance
- Category
- Other
- Best for
- City governments, Municipal operations managers, Local government administrators, Small to medium-sized towns
- Pricing
- Monthly plans range from $349.99 for Community Pro to $599.99 for Community Engage. Setup fees between $2,500 and $5,000 apply depending on the chosen plan.
- Key use cases
- Citizen Issue Reporting, Field Service Coordination, Community Information Hub, Automated Resident Support
- Official website
- civitaapp.com
Civita App is a community engagement platform designed for city governments to connect with residents through mobile applications for iOS and Android. It provides tools for citizens to report local issues and for city staff to manage work orders via a cloud-based system.
The software is intended for city administrators, government employees, and residents. It supports community workflows such as issue tracking, event calendar management, and the distribution of notifications to the public.
Key capabilities include 311 CRM functionality, GIS map integration, and multi-language support. The platform also offers an AI-powered chatbot to handle routine resident queries.
Buyers should confirm initial setup fees and implementation timelines, as well as user limits associated with the monthly plan tiers.
Key Features
Allows residents to submit service requests with photos and details via a mobile app.
A cloud-based system for city employees to assign, track, and update the status of reported issues.
Supports the management of citizen assignments and internal communications to coordinate city services.
An AI-powered virtual assistant designed to provide responses to common resident questions.
Supports geographic information system data to provide custom maps and routes for city services.
Sends alerts to residents regarding news, city programs, and road work.
Provides built-in support for multiple languages to help residents access city services.
Use Cases
Residents report issues like potholes or streetlight outages with photos, which feed into the city's work order system.
City employees use a dedicated app to receive assigned work orders, view geo-tagged locations, and update task status.
Governments can share city calendars, business directories, and news feeds via the mobile application.
Utilizing an AI chatbot to answer routine queries and guide residents through service requests.
Best For
Pricing
Monthly plans range from $349.99 for Community Pro to $599.99 for Community Engage. Setup fees between $2,500 and $5,000 apply depending on the chosen plan.
FAQ
It is designed for city governments, their employees, and the residents they serve.
The provider typically builds and launches the app for iOS and Android within 30 days.
Pricing starts at $349.99 per month with setup fees between $2,500 and $5,000.
Yes, it includes multi-language support and is designed to detect user language preferences.
Source category: Other
Source subcategory: Help Desk
