Keeping: Shared Inbox for Gmail
Keeping helps customer support and operations teams manage shared email accounts like support@ or info@. It is designed for businesses that prefer to keep their workflow inside Gmail.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small Businesses, Mid-Market Companies, Customer Support Teams, Google Workspace users
- Pricing
- Pricing starts at $12 per user per month (billed annually) for the Essential plan. Advanced plans are $20 per user per month, and Enterprise pricing is $49 per user per month.
- Key use cases
- Customer Support Help Desk, HR and People Operations, IT and Tech Support, eCommerce Order Management
- Integrations
- Shopify, Zapier, HubSpot, Asana, Jira
- Official website
- Visit keeping com official website
Keeping is a shared inbox management tool for users of Gmail and Google Workspace. It adds collaboration features to the Gmail interface via a browser extension, allowing team members to manage shared email addresses without sharing passwords.
The software is designed for teams in IT support, HR, education, and eCommerce who need to track and assign emails to specific owners. It supports reducing overlapping responses and providing visibility into who is handling a request.
Key functionalities include collision detection, internal notes for team communication, and automated workflows to assign or tag incoming mail. It also includes a web and mobile portal for accessing tickets outside of the Gmail browser environment.
Buyers should confirm their team's reliance on the Google ecosystem, as the tool requires a Gmail account to function. Teams should also check whether the number of workflows in the Essential plan meets their automation needs.
Key Features
Collision Detection
Shows when a teammate is already working on a ticket to help prevent duplicate responses.
Email Assignment
Supports assigning incoming emails to specific team members for task ownership.
Internal Notes
Supports adding shared notes and @mentions to collaborate on responses.
Automated Workflows
Uses if/then logic to automatically assign, tag, or process inbound emails.
Shared Templates
Provides a library of canned answers to help teams reply to common questions.
AI Thank You Detection
Automatically detects customer responses that may not require a further reply.
Response Analytics
Tracks response times and ticket volume by agent and mailbox.
Use Cases
Customer Support Help Desk
Managing a support@ address where tickets are assigned to different agents.
HR and People Operations
Centralizing employee requests and standardizing responses for internal queries.
IT and Tech Support
Tracking technical requests and diagnosing hardware or software issues within Gmail.
eCommerce Order Management
Handling customer shipping and tracking inquiries via Shopify integration.
Best For
- Small Businesses
- Mid-Market Companies
- Customer Support Teams
- Google Workspace users
Integrations
- Shopify
- Zapier
- HubSpot
- Asana
- Jira
- ClickUp
- Linear
- Shortcut
Pricing
Pricing starts at $12 per user per month (billed annually) for the Essential plan. Advanced plans are $20 per user per month, and Enterprise pricing is $49 per user per month.
FAQ
Do I need a separate app to use Keeping?
- No, Keeping works as a browser extension that adds controls directly into your existing Gmail interface.
Does Keeping work on mobile devices?
- Yes, Keeping provides a mobile-friendly web portal to handle tickets from iPhone or Android devices.
Which plan should I choose based on the number of mailboxes?
- The Essential plan supports up to 2 shared mailboxes, while Advanced and Enterprise plans offer unlimited shared mailboxes.
Is Keeping secure for business use?
- Yes, Keeping is SOC 2 Type II certified and is hosted on Google's servers with encryption in transit and at rest.
Source category: Customer Support
Source subcategory: Help Desk
More tools in Customer Support
Other published listings in the Customer Support category.
More tools tagged “Help Desk”
Related listings that share the same software type tag.
Categories
Software Type
How AI is used
Keeping is a shared inbox tool for Gmail and Google Workspace that helps teams collaborate on shared email addresses. It supports email assignment, collision detection, and AI-powered 'Thank You' response detection. The entry-level plan has limits on the number of shared mailboxes and automation workflows.
Pros & Cons
Pros
- Works within the Gmail interface to reduce browser tab switching.
- Includes a 14-day free trial with no credit card required.
- SOC 2 Type II certified.
- Provides a mobile-friendly portal for ticket access.
Cons
- Essential plan is limited to 2 shared mailboxes and 2 workflows.
- Requires a Gmail account and Chrome or Safari browser to function.
- Certain features like dedicated account managers are limited to the Enterprise plan.
