AI TOOL PROFILE
Simplesat: Customer Feedback and Survey Software
- Customer Support
- Survey and Feedback
- Small businesses
- Mid-market companies
- IT service providers
- SaaS companies
- Customer support teams
Pricing
Paid plans start at $109 per month billed annually for the Standard plan, which includes 5 users and 1,000 monthly responses. A 14-day free trial is available.
At a glance
- Best for
- Small businesses, Mid-market companies, IT service providers, SaaS companies, Customer support teams
- Key use cases
- Measuring Ticket Satisfaction, Tracking Long-term Loyalty, Analyzing Feedback Themes, Building Social Proof
- Integrations
- Zendesk, Salesforce, HubSpot, ConnectWise, Autotask
- Official website
- Visit Simplesat official website
How AI is used
Simplesat is a feedback management tool designed to help businesses measure customer loyalty and satisfaction using metrics such as CSAT, NPS, and CES. It uses simple, one-click survey formats that can be embedded in email signatures or sent as standalone messages.
The software is built for service-minded professionals, including those in IT services, SaaS, e-commerce, and financial services. It provides instant notifications for feedback, which may help teams resolve issues with dissatisfied customers more quickly.
Beyond data collection, the platform includes tools for analyzing feedback via AI-driven topic detection and publishing positive testimonials on a company website. Buyers should confirm if the monthly response limits on the Standard and Pro plans align with their expected survey volume.
Key Features
CSAT, NPS, and CES Surveys
Supports various satisfaction metrics including Net Promoter Score, Customer Satisfaction, and Customer Effort Score.
AI-Driven Topic Detection
Uses an AI model to analyze customer responses and automatically assign them to predefined topics.
One-Click Survey Embedding
Supports embedding surveys directly into email signatures, CRMs, and helpdesk notification emails.
Feedback Widgets
Provides widgets to display positive customer testimonials and satisfaction scores on a business website.
Conditional Logic
Supports follow-up questions that are triggered based on the customer's previous rating or sentiment.
Automated Review Requests
Presents review buttons for Google or Facebook to customers who provide positive feedback.
Use Cases
Measuring Ticket Satisfaction
Embedding a one-click CSAT survey into helpdesk closing emails to gauge the quality of a specific support interaction.
Tracking Long-term Loyalty
Sending ongoing NPS surveys to a customer list to monitor overall brand loyalty and trends.
Analyzing Feedback Themes
Using AI topic detection to identify recurring issues or growth opportunities within open-ended responses.
Building Social Proof
Publishing high-scoring customer testimonials to a website via embeddable widgets.
Integrations
- Zendesk
- Salesforce
- HubSpot
- ConnectWise
- Autotask
- Freshdesk
- Slack
- Microsoft Teams
- Zapier
- Google Sheets
- Excel export
- PDF export
FAQ
What is the difference between Account users and Support agents in Simplesat?
- Account users are the individuals who log into the Simplesat platform and are limited by the chosen plan. Support agents are the team members associated with the feedback and have no limits.
Does Simplesat offer a free trial?
- Yes, Simplesat offers a 14-day free trial that includes most Elite plan features, except for Enterprise SSO and certain daily email send limits.
Can I move my existing survey data into Simplesat?
- Yes, the company provides migration assistance if feedback data is provided in CSV format.
Source category: Customer Support
Source subcategory: Survey & Feedback
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