{"best_for":["Small businesses","Mid-market companies","IT service providers","SaaS companies","Customer support teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/simplesat","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/simplesat.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-039.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Simplesat (https://aitoolsforbusiness.ai/simplesat)"},"features":["CSAT, NPS, and CES Surveys: Supports various satisfaction metrics including Net Promoter Score, Customer Satisfaction, and Customer Effort Score.","AI-Driven Topic Detection: Uses an AI model to analyze customer responses and automatically assign them to predefined topics.","One-Click Survey Embedding: Supports embedding surveys directly into email signatures, CRMs, and helpdesk notification emails.","Feedback Widgets: Provides widgets to display positive customer testimonials and satisfaction scores on a business website.","Conditional Logic: Supports follow-up questions that are triggered based on the customer's previous rating or sentiment.","Automated Review Requests: Presents review buttons for Google or Facebook to customers who provide positive feedback."],"freshness_status":"fresh","name":"Simplesat","pricing_note":"Paid plans start at $109 per month billed annually for the Standard plan, which includes 5 users and 1,000 monthly responses. A 14-day free trial is available.","pricing_url":"https://www.simplesat.io/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-06T19:34:21.179Z","secondary_categories":[],"short_description":"Simplesat is a customer feedback management platform that provides CSAT, NPS, and CES survey tools to measure and analyze customer satisfaction.","slug":"simplesat","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/simplesat","use_cases":["Measuring Ticket Satisfaction: Embedding a one-click CSAT survey into helpdesk closing emails to gauge the quality of a specific support interaction.","Tracking Long-term Loyalty: Sending ongoing NPS surveys to a customer list to monitor overall brand loyalty and trends.","Analyzing Feedback Themes: Using AI topic detection to identify recurring issues or growth opportunities within open-ended responses.","Building Social Proof: Publishing high-scoring customer testimonials to a website via embeddable widgets."],"website_url":"https://simplesat.io/"}