AI TOOL PROFILE
Responso: Help Desk for eCommerce
- Customer Support
- Help Desk
- Small e-commerce businesses
- Mid-market online retailers
- Multi-channel marketplace sellers
- Customer support teams
Pricing
Responso uses a freemium model. Paid plans start at $39/month per agent, with a Professional plan at $79/month and custom pricing for Enterprise. A 14-day free trial is available.
At a glance
- Best for
- Small e-commerce businesses, Mid-market online retailers, Multi-channel marketplace sellers, Customer support teams
- Key use cases
- Centralizing Marketplace Communication, Automating Routine Order Inquiries, Handling Product Returns, Managing Support Teams
- Integrations
- Amazon, eBay, Allegro, Shopify, WooCommerce
- Official website
- Visit responso official website
How AI is used
Responso is a customer support platform designed for e-commerce sellers. It functions as a communication hub, pulling messages from different marketplaces, social media channels, and email accounts into one shared ticketing system to reduce the need to switch between multiple browser tabs.
The tool supports businesses selling on platforms like Amazon, eBay, and Allegro, as well as those using independent stores. It helps support teams organize their workflow through agent assignments, ticket tagging, and conversation history tracking.
Beyond message consolidation, the platform includes automation tools and an AI Assistant designed to answer repetitive questions by referencing order data and a user-configured knowledge base. This is intended to help teams manage their response rates.
Buyers should confirm their monthly message volume and agent needs when choosing a plan, as the free tier has limits on sent messages and AI usage.
Key Features
Multi-channel Inbox
Consolidates messages from marketplaces, email, and social media into one central panel.
AI Assistant
Answers customer questions using order data and a user-configured knowledge base.
Intelligent Autoresponder
Sends automatic replies based on specific rules, recipient groups, or keywords.
Automated Actions Module
Supports automation of repetitive tasks, such as assigning tags or routing messages to specific agents.
Returns and Complaints Management
Provides tools to manage return requests and complaints via online forms and tracking.
Performance Analytics
Offers reports on response times, agent workloads, and traffic sources.
Use Cases
Centralizing Marketplace Communication
Managing inquiries from Amazon, eBay, and other marketplaces in one place.
Automating Routine Order Inquiries
Using the AI Assistant to answer common questions about delivery and order status using integrated data.
Handling Product Returns
Using the returns and complaints module to organize and track customer return requests.
Managing Support Teams
Assigning tickets to agents and monitoring performance via response time reports.
Integrations
- Amazon
- eBay
- Allegro
- Shopify
- WooCommerce
- Magento
- PrestaShop
- Facebook Messenger
- WhatsApp Business
- Gmail
- Base
FAQ
What is Responso used for?
- Responso is used by e-commerce sellers to manage customer messages from multiple sources, such as marketplaces, email, and social media, in one central shared inbox.
Does Responso have a free trial?
- Yes, Responso offers a 14-day free trial of the Standard version.
How does the AI Assistant work in Responso?
- The AI Assistant uses order data from integrations and a user-configured knowledge base to automatically answer customer questions.
What are the limitations of the Free plan?
- The Free plan limits users to 25 messages sent per month and provides a limited number of autoresponders and automated workflows.
Source category: Customer Support
Source subcategory: Help Desk
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