Responso: Help Desk for eCommerce
Responso helps e-commerce businesses manage customer inquiries across multiple sales channels. It is designed for teams that need to centralize communication from various marketplaces to support response time requirements.
At a glance
- Category
- Customer Support
- Best for
- Small e-commerce businesses, Mid-market online retailers, Multi-channel marketplace sellers, Customer support teams
- Pricing
- Responso uses a freemium model. Paid plans start at $39/month per agent, with a Professional plan at $79/month and custom pricing for Enterprise. A 14-day free trial is available.
- Key use cases
- Centralizing Marketplace Communication, Automating Routine Order Inquiries, Handling Product Returns, Managing Support Teams
- Integrations
- Amazon, eBay, Allegro, Shopify, WooCommerce
- Official website
- responso.com
Responso is a customer support platform designed for e-commerce sellers. It functions as a communication hub, pulling messages from different marketplaces, social media channels, and email accounts into one shared ticketing system to reduce the need to switch between multiple browser tabs.
The tool supports businesses selling on platforms like Amazon, eBay, and Allegro, as well as those using independent stores. It helps support teams organize their workflow through agent assignments, ticket tagging, and conversation history tracking.
Beyond message consolidation, the platform includes automation tools and an AI Assistant designed to answer repetitive questions by referencing order data and a user-configured knowledge base. This is intended to help teams manage their response rates.
Buyers should confirm their monthly message volume and agent needs when choosing a plan, as the free tier has limits on sent messages and AI usage.
Key Features
Consolidates messages from marketplaces, email, and social media into one central panel.
Answers customer questions using order data and a user-configured knowledge base.
Sends automatic replies based on specific rules, recipient groups, or keywords.
Supports automation of repetitive tasks, such as assigning tags or routing messages to specific agents.
Provides tools to manage return requests and complaints via online forms and tracking.
Offers reports on response times, agent workloads, and traffic sources.
Use Cases
Managing inquiries from Amazon, eBay, and other marketplaces in one place.
Using the AI Assistant to answer common questions about delivery and order status using integrated data.
Using the returns and complaints module to organize and track customer return requests.
Assigning tickets to agents and monitoring performance via response time reports.
Best For
Integrations
Pricing
Responso uses a freemium model. Paid plans start at $39/month per agent, with a Professional plan at $79/month and custom pricing for Enterprise. A 14-day free trial is available.
FAQ
Responso is used by e-commerce sellers to manage customer messages from multiple sources, such as marketplaces, email, and social media, in one central shared inbox.
Yes, Responso offers a 14-day free trial of the Standard version.
The AI Assistant uses order data from integrations and a user-configured knowledge base to automatically answer customer questions.
The Free plan limits users to 25 messages sent per month and provides a limited number of autoresponders and automated workflows.
Source category: Customer Support
Source subcategory: Help Desk
