{"best_for":["Small e-commerce businesses","Mid-market online retailers","Multi-channel marketplace sellers","Customer support teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/responso","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/responso.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-037.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: responso (https://aitoolsforbusiness.ai/responso)"},"features":["Multi-channel Inbox: Consolidates messages from marketplaces, email, and social media into one central panel.","AI Assistant: Answers customer questions using order data and a user-configured knowledge base.","Intelligent Autoresponder: Sends automatic replies based on specific rules, recipient groups, or keywords.","Automated Actions Module: Supports automation of repetitive tasks, such as assigning tags or routing messages to specific agents.","Returns and Complaints Management: Provides tools to manage return requests and complaints via online forms and tracking.","Performance Analytics: Offers reports on response times, agent workloads, and traffic sources."],"freshness_status":"fresh","name":"responso","pricing_note":"Responso uses a freemium model. Paid plans start at $39/month per agent, with a Professional plan at $79/month and custom pricing for Enterprise. A 14-day free trial is available.","pricing_url":"https://responso.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T05:35:21.239Z","secondary_categories":[],"short_description":"Responso consolidates customer messages from marketplaces, email, and social media into a single shared inbox with AI support tools.","slug":"responso","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/responso","use_cases":["Centralizing Marketplace Communication: Managing inquiries from Amazon, eBay, and other marketplaces in one place.","Automating Routine Order Inquiries: Using the AI Assistant to answer common questions about delivery and order status using integrated data.","Handling Product Returns: Using the returns and complaints module to organize and track customer return requests.","Managing Support Teams: Assigning tickets to agents and monitoring performance via response time reports."],"website_url":"https://responso.com/"}