Qpien: Omnichannel Customer Service Platform
Qpien helps e-commerce brands and support teams manage multiple communication channels in one place. It is designed for businesses that need to consolidate WhatsApp, social media, and phone calls into one workflow.
At a glance
- Category
- Customer Support
- Best for
- E-commerce brands, Customer support teams, Small and medium-sized businesses
- Pricing
- Qpien offers a free 14-day trial. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Consolidating Support Channels, Automating Common Inquiries, E-commerce Order Management, Scaling Outbound Communications
- Official website
- qpien.com
Qpien is an omnichannel support tool designed to bring various communication streams into a single dashboard. It supports messaging through WhatsApp, Facebook, Instagram, Live Chat, and email, alongside a built-in call center for inbound and outbound phone interactions.
The platform is designed for e-commerce brands, offering integrations that help agents view order details and customer profiles without leaving the app. It also includes AI assistance and automation tools to help manage customer inquiries.
Buyers should confirm if the integrated call center and IVR capabilities meet their requirements. It is also recommended to verify how the no-code automation flows align with specific customer routing needs.
Key Features
A shared inbox that aggregates messages from multiple channels to help agents collaborate and assign conversations.
Supports inbound and outbound calling from the inbox, including call recording, transcripts, and IVR automations.
A drag-and-drop editor used to create interactive flows with triggers and conditions to automate repetitive tasks.
Supports communication via WhatsApp, Facebook, Instagram, Live Chat, and Email.
Supports sending targeted broadcast messages and personalized templates to customer lists.
Helps agents access product details, order status, and customer profiles within the platform.
Use Cases
Managing inquiries from WhatsApp, social media, and email within one interface.
Using AI and no-code flows to provide automated responses to frequent customer questions.
Handling product and order-related queries by accessing store data inside the support chat.
Sending targeted bulk messaging campaigns to engage customers on messaging apps.
Best For
Pricing
Qpien offers a free 14-day trial. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Qpien supports WhatsApp, Facebook, Instagram, Live Chat, and Email, as well as inbound and outbound phone calls.
Yes, Qpien offers a free 14-day trial for new users.
Yes, it includes e-commerce integrations that help agents view product details, order status, and customer profiles within the platform.
Source category: Customer Support
Source subcategory: Customer Support
