AI TOOL PROFILE
Qiscus Omnichannel Customer Engagement Platform
- Customer Support
- Customer Support
- Customer Support Teams
- Sales and Marketing Teams
- Small and Medium-Sized Businesses
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer Support Teams, Sales and Marketing Teams, Small and Medium-Sized Businesses
- Key use cases
- Automated Support, Unified Chat Management, Lead Capture and Follow-up, Customer Marketing Campaigns
- Integrations
- WhatsApp Business API, Instagram Messenger API
- Official website
- Visit qiscus official website
How AI is used
Qiscus is an omnichannel communication platform designed to centralize customer interactions. Teams can manage conversations from over 20 channels, including WhatsApp and Instagram, within a single interface.
The tool is intended for customer support, sales, and marketing teams who handle inquiries across various social and messaging platforms. It includes AI agents to handle repetitive queries and a helpdesk system for structured ticketing.
Beyond chat, the platform supports lead generation and customer marketing through personalized messaging and broadcast tools. It is designed to integrate into business systems to support coordinated communication flows.
Buyers should confirm how the AI agents align with their specific business processes and review the available integration options to ensure the tool fits their technical environment.
Key Features
Omnichannel Chat Hub
Centralizes customer conversations from 20+ applications into one platform.
AI-Powered Agents
Automated agents designed to answer customer queries and handle repetitive tasks 24/7.
Helpdesk Ticketing
A structured system for managing customer support requests and a knowledge base.
WhatsApp Business API
Official integration for managing WhatsApp communications and sending bulk broadcast messages.
Agent Copilot
AI-powered technology designed to support the productivity of support agents.
Lead Generation Tools
Features for capturing and following up with leads via WhatsApp and other chat channels.
Use Cases
Automated Support
Using AI agents to handle common customer questions outside of business hours.
Unified Chat Management
Consolidating messages from Instagram, Facebook, and WhatsApp into one inbox for a support team.
Lead Capture and Follow-up
Identifying and tracking potential customers through chat-based lead tools.
Customer Marketing Campaigns
Sending personalized notifications and promotions to existing customers via WhatsApp.
Integrations
- WhatsApp Business API
- Instagram Messenger API
FAQ
What does Qiscus do?
- Qiscus is a platform that centralizes customer chats from over 20 different applications, such as WhatsApp and Instagram, into one unified hub for support and sales teams.
Does Qiscus use AI for customer support?
- Yes, it offers AI-powered agents for 24/7 automated support and an Agent Copilot to support human agent productivity.
How do I find Qiscus pricing?
- Pricing is not listed publicly. Interested buyers should fill out a request form on the website to arrange a demo and receive pricing details.
Source category: Customer Support
Source subcategory: Customer Support
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