Qiscus Omnichannel Customer Engagement Platform
Qiscus helps businesses manage customer conversations across multiple channels. It is designed for teams that need to combine WhatsApp, Instagram, and live chat into one workspace.
At a glance
- Category
- Customer Support
- Best for
- Customer Support Teams, Sales and Marketing Teams, Small and Medium-Sized Businesses
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Automated Support, Unified Chat Management, Lead Capture and Follow-up, Customer Marketing Campaigns
- Integrations
- WhatsApp Business API, Instagram Messenger API
- Official website
- qiscus.com
Qiscus is an omnichannel communication platform designed to centralize customer interactions. Teams can manage conversations from over 20 channels, including WhatsApp and Instagram, within a single interface.
The tool is intended for customer support, sales, and marketing teams who handle inquiries across various social and messaging platforms. It includes AI agents to handle repetitive queries and a helpdesk system for structured ticketing.
Beyond chat, the platform supports lead generation and customer marketing through personalized messaging and broadcast tools. It is designed to integrate into business systems to support coordinated communication flows.
Buyers should confirm how the AI agents align with their specific business processes and review the available integration options to ensure the tool fits their technical environment.
Key Features
Centralizes customer conversations from 20+ applications into one platform.
Automated agents designed to answer customer queries and handle repetitive tasks 24/7.
A structured system for managing customer support requests and a knowledge base.
Official integration for managing WhatsApp communications and sending bulk broadcast messages.
AI-powered technology designed to support the productivity of support agents.
Features for capturing and following up with leads via WhatsApp and other chat channels.
Use Cases
Using AI agents to handle common customer questions outside of business hours.
Consolidating messages from Instagram, Facebook, and WhatsApp into one inbox for a support team.
Identifying and tracking potential customers through chat-based lead tools.
Sending personalized notifications and promotions to existing customers via WhatsApp.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Qiscus is a platform that centralizes customer chats from over 20 different applications, such as WhatsApp and Instagram, into one unified hub for support and sales teams.
Yes, it offers AI-powered agents for 24/7 automated support and an Agent Copilot to support human agent productivity.
Pricing is not listed publicly. Interested buyers should fill out a request form on the website to arrange a demo and receive pricing details.
Source category: Customer Support
Source subcategory: Customer Support
