{"best_for":["Customer Support Teams","Sales and Marketing Teams","Small and Medium-Sized Businesses"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/qiscus","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/qiscus.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-035.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: qiscus (https://aitoolsforbusiness.ai/qiscus)"},"features":["Omnichannel Chat Hub: Centralizes customer conversations from 20+ applications into one platform.","AI-Powered Agents: Automated agents designed to answer customer queries and handle repetitive tasks 24/7.","Helpdesk Ticketing: A structured system for managing customer support requests and a knowledge base.","WhatsApp Business API: Official integration for managing WhatsApp communications and sending bulk broadcast messages.","Agent Copilot: AI-powered technology designed to support the productivity of support agents.","Lead Generation Tools: Features for capturing and following up with leads via WhatsApp and other chat channels."],"freshness_status":"fresh","name":"qiscus","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://www.qiscus.com/id/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T20:03:41.188Z","secondary_categories":[],"short_description":"Qiscus is a customer engagement platform that centralizes chats from over 20 different applications into a single unified hub for support and sales teams.","slug":"qiscus","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/qiscus","use_cases":["Automated Support: Using AI agents to handle common customer questions outside of business hours.","Unified Chat Management: Consolidating messages from Instagram, Facebook, and WhatsApp into one inbox for a support team.","Lead Capture and Follow-up: Identifying and tracking potential customers through chat-based lead tools.","Customer Marketing Campaigns: Sending personalized notifications and promotions to existing customers via WhatsApp."],"website_url":"https://qiscus.com/"}