AI TOOL PROFILE
Mojo Helpdesk: IT Ticket Management & Asset Tracking
- Customer Support
- Help Desk
- Small businesses
- IT teams
- Customer support teams
- Education and healthcare organizations
Pricing
Pricing starts at $14/month per agent for the Team plan, with Business ($24) and Enterprise ($34) tiers. A 21-day free trial is available, and discounts are offered for annual billing and non-profits/schools.
At a glance
- Best for
- Small businesses, IT teams, Customer support teams, Education and healthcare organizations
- Key use cases
- IT Support Desk, Customer Service Management, Educational Institution Support, HIPAA-Compliant Support
- Integrations
- Email integration, Google Workspace, Zapier, Slack, Microsoft 365
- Official website
- Visit Mojo Helpdesk official website
How AI is used
Mojo Helpdesk is a ticket management platform designed to centralize support requests and automate routing. It includes tools for tracking tickets, managing a self-service knowledge base, and monitoring service level agreements (SLAs). It also features integrated asset management for tracking devices and contracts.
The software is designed for a variety of users, including internal IT teams, customer service departments, and organizations in healthcare and education. It focuses on core ticketing functionality without complex configurations.
Buyers can use the platform to convert emails into tickets, categorize requests using tags, and use an AI assistant to help draft responses or summarize conversation threads.
Buyers should confirm which pricing tier they need, as certain features like agent permissions, ticket merging, and advanced reporting are available in the Business and Enterprise plans.
Key Features
Felix AI Assistant
A built-in AI that supports drafting ticket replies, summarizing threads, recommending knowledge base articles, and flagging customer sentiment.
Ticket Tracking & Automation
Supports assigning, tagging, and prioritizing tickets with automated workflows and round-robin assignment.
Self-Service Knowledge Base
A searchable portal where users can find answers to frequently asked questions to help reduce incoming ticket volume.
Asset Management
Tools to track hardware and software assets, including computers and licenses, with check-in/check-out functionality and renewal notifications.
SLA Monitoring
Helps teams track compliance with service level agreements to monitor how requests are handled within set timeframes.
Time Tracking
Supports tracking time spent per ticket or per agent for billing or performance analysis.
Use Cases
IT Support Desk
Centralizing hardware and software requests from employees and tracking device assignments via asset management.
Customer Service Management
Handling customer inquiries through email integration and providing a public knowledge base for self-service.
Educational Institution Support
Managing technical and operational requests from students, faculty, and staff across a campus.
HIPAA-Compliant Support
Managing healthcare-related requests using the platform's compliance settings available in the Enterprise plan.
Integrations
- Email integration
- Google Workspace
- Zapier
- Slack
- Microsoft 365
- SAML
- Classlink
FAQ
What is the starting price for Mojo Helpdesk?
- The Team plan starts at $14 per month per agent.
Does Mojo Helpdesk offer a free trial?
- Yes, there is a free 21-day trial available.
Is Mojo Helpdesk compliant with healthcare standards?
- Mojo Helpdesk is HIPAA and SOC 2 compliant, with HIPAA compliance available in the Enterprise plan.
What does the AI assistant Felix do?
- Felix AI supports drafting ticket replies, summarizing conversation threads, recommending knowledge base articles, and flagging customer sentiment.
Source category: Customer Support
Source subcategory: Help Desk
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