{"best_for":["Small businesses","IT teams","Customer support teams","Education and healthcare organizations"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/mojo-helpdesk","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/mojo-helpdesk.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-030.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Mojo Helpdesk (https://aitoolsforbusiness.ai/mojo-helpdesk)"},"features":["Felix AI Assistant: A built-in AI that supports drafting ticket replies, summarizing threads, recommending knowledge base articles, and flagging customer sentiment.","Ticket Tracking & Automation: Supports assigning, tagging, and prioritizing tickets with automated workflows and round-robin assignment.","Self-Service Knowledge Base: A searchable portal where users can find answers to frequently asked questions to help reduce incoming ticket volume.","Asset Management: Tools to track hardware and software assets, including computers and licenses, with check-in/check-out functionality and renewal notifications.","SLA Monitoring: Helps teams track compliance with service level agreements to monitor how requests are handled within set timeframes.","Time Tracking: Supports tracking time spent per ticket or per agent for billing or performance analysis."],"freshness_status":"fresh","name":"Mojo Helpdesk","pricing_note":"Pricing starts at $14/month per agent for the Team plan, with Business ($24) and Enterprise ($34) tiers. A 21-day free trial is available, and discounts are offered for annual billing and non-profits/schools.","pricing_url":"https://mojohelpdesk.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-07T21:17:21.152Z","secondary_categories":[],"short_description":"Mojo Helpdesk provides ticket tracking, asset management, and a built-in AI assistant to help support teams organize and resolve requests.","slug":"mojo-helpdesk","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/mojo-helpdesk","use_cases":["IT Support Desk: Centralizing hardware and software requests from employees and tracking device assignments via asset management.","Customer Service Management: Handling customer inquiries through email integration and providing a public knowledge base for self-service.","Educational Institution Support: Managing technical and operational requests from students, faculty, and staff across a campus.","HIPAA-Compliant Support: Managing healthcare-related requests using the platform's compliance settings available in the Enterprise plan."],"website_url":"https://mojohelpdesk.com/"}