{"best_for":["Small Businesses","Mid-Market Companies","Customer Support Teams","Google Workspace users"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/keeping-com","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/keeping-com.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-027.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: keeping com (https://aitoolsforbusiness.ai/keeping-com)"},"features":["Collision Detection: Shows when a teammate is already working on a ticket to help prevent duplicate responses.","Email Assignment: Supports assigning incoming emails to specific team members for task ownership.","Internal Notes: Supports adding shared notes and @mentions to collaborate on responses.","Automated Workflows: Uses if/then logic to automatically assign, tag, or process inbound emails.","Shared Templates: Provides a library of canned answers to help teams reply to common questions.","AI Thank You Detection: Automatically detects customer responses that may not require a further reply.","Response Analytics: Tracks response times and ticket volume by agent and mailbox."],"freshness_status":"fresh","name":"keeping com","pricing_note":"Pricing starts at $12 per user per month (billed annually) for the Essential plan. Advanced plans are $20 per user per month, and Enterprise pricing is $49 per user per month.","pricing_url":"https://www.keeping.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T09:32:21.115Z","secondary_categories":[],"short_description":"Keeping is a shared inbox tool that allows teams to manage and collaborate on shared email addresses directly within Gmail and Google Workspace.","slug":"keeping-com","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/keeping-com","use_cases":["Customer Support Help Desk: Managing a support@ address where tickets are assigned to different agents.","HR and People Operations: Centralizing employee requests and standardizing responses for internal queries.","IT and Tech Support: Tracking technical requests and diagnosing hardware or software issues within Gmail.","eCommerce Order Management: Handling customer shipping and tracking inquiries via Shopify integration."],"website_url":"https://keeping.com/"}