AI TOOL PROFILE
Front: AI Customer Operations Platform
- Customer Support
- Help Desk
- B2B Customer Support Teams
- Customer Operations Managers
- Account Management Teams
- Inbound Sales Teams
Pricing
Pricing starts at $25 per seat/month for the Starter tier. Professional and Enterprise plans are available at $65 and $105 per seat/month respectively. A 14-day free trial is available.
At a glance
- Best for
- B2B Customer Support Teams, Customer Operations Managers, Account Management Teams, Inbound Sales Teams
- Key use cases
- Cross-Team Coordination, Omnichannel Communication Management, AI-Assisted Response Drafting, Automated Quality Assurance
- Integrations
- HubSpot, Gainsight, Asana, ClickUp, Aircall
- Official website
- Visit Front App official website
How AI is used
Front is a customer service platform designed for B2B teams managing multi-step workflows. It combines collaborative shared inboxes with omnichannel communication, allowing teams to manage email, SMS, chat, and social messaging in one place.
The software is built for companies where customer requests may require input from multiple departments. By providing internal commenting and shared drafts, it supports cross-team coordination within the platform.
Buyers can use AI features to draft responses, automate the triaging of requests, and monitor quality assurance through AI-powered scorecards. The platform includes a knowledge base and supports over 160 integrations to connect with other business tools.
Buyers should confirm which plan matches their channel needs, as the Starter tier supports only a single communication channel.
Key Features
Collaborative Shared Inboxes
Centralized workspaces where teams can manage conversations, use internal comments, and collaborate on drafts.
Omnichannel Support
Unifies email, SMS, WhatsApp, live chat, and social messaging channels into a single view.
Front AI Copilot
Supports agents by auto-drafting suggested responses based on help content and past conversations.
AI Autopilot
An AI agent designed to triage and resolve requests across various channels.
Smart QA and CSAT
Uses AI to automate quality assurance scorecards and infer customer satisfaction levels without surveys.
Knowledge Base
A hosted help center for documenting answers and providing self-service support.
Use Cases
Cross-Team Coordination
Looping in different departments to resolve complex tickets within the customer conversation.
Omnichannel Communication Management
Managing customer interactions across email, SMS, and social media from a unified workspace.
AI-Assisted Response Drafting
Using AI to generate initial drafts of replies to support agent productivity.
Automated Quality Assurance
Monitoring agent performance and service quality through AI-powered reporting and scorecards.
Integrations
- HubSpot
- Gainsight
- Asana
- ClickUp
- Aircall
- Slack
- Confluence
FAQ
How does Front's free trial work?
- Front offers a 14-day free trial of the Professional plan that does not require a credit card to start.
Can I use multiple channels on the Starter plan?
- No, the Starter plan supports only a single channel type, such as Email, Front Chat, or SMS.
What is the difference between the Professional and Enterprise plans?
- The Professional plan adds omnichannel support and advanced analytics, while the Enterprise plan includes custom roles, permissions, and bundled AI tools like Copilot, Smart QA, and Smart CSAT.
Source category: Customer Support
Source subcategory: Help Desk
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