Front: AI Customer Operations Platform
Front helps B2B companies manage customer communications by unifying multiple channels into shared workspaces. It is designed for teams that need to coordinate across departments to resolve complex requests.
At a glance
- Category
- Customer Support
- Best for
- B2B Customer Support Teams, Customer Operations Managers, Account Management Teams, Inbound Sales Teams
- Pricing
- Pricing starts at $25 per seat/month for the Starter tier. Professional and Enterprise plans are available at $65 and $105 per seat/month respectively. A 14-day free trial is available.
- Key use cases
- Cross-Team Coordination, Omnichannel Communication Management, AI-Assisted Response Drafting, Automated Quality Assurance
- Integrations
- HubSpot, Gainsight, Asana, ClickUp, Aircall
- Official website
- frontapp.com
Front is a customer service platform designed for B2B teams managing multi-step workflows. It combines collaborative shared inboxes with omnichannel communication, allowing teams to manage email, SMS, chat, and social messaging in one place.
The software is built for companies where customer requests may require input from multiple departments. By providing internal commenting and shared drafts, it supports cross-team coordination within the platform.
Buyers can use AI features to draft responses, automate the triaging of requests, and monitor quality assurance through AI-powered scorecards. The platform includes a knowledge base and supports over 160 integrations to connect with other business tools.
Buyers should confirm which plan matches their channel needs, as the Starter tier supports only a single communication channel.
Key Features
Centralized workspaces where teams can manage conversations, use internal comments, and collaborate on drafts.
Unifies email, SMS, WhatsApp, live chat, and social messaging channels into a single view.
Supports agents by auto-drafting suggested responses based on help content and past conversations.
An AI agent designed to triage and resolve requests across various channels.
Uses AI to automate quality assurance scorecards and infer customer satisfaction levels without surveys.
A hosted help center for documenting answers and providing self-service support.
Use Cases
Looping in different departments to resolve complex tickets within the customer conversation.
Managing customer interactions across email, SMS, and social media from a unified workspace.
Using AI to generate initial drafts of replies to support agent productivity.
Monitoring agent performance and service quality through AI-powered reporting and scorecards.
Best For
Integrations
Pricing
Pricing starts at $25 per seat/month for the Starter tier. Professional and Enterprise plans are available at $65 and $105 per seat/month respectively. A 14-day free trial is available.
FAQ
Front offers a 14-day free trial of the Professional plan that does not require a credit card to start.
No, the Starter plan supports only a single channel type, such as Email, Front Chat, or SMS.
The Professional plan adds omnichannel support and advanced analytics, while the Enterprise plan includes custom roles, permissions, and bundled AI tools like Copilot, Smart QA, and Smart CSAT.
Source category: Customer Support
Source subcategory: Help Desk
