{"best_for":["B2B Customer Support Teams","Customer Operations Managers","Account Management Teams","Inbound Sales Teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/front-app","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/front-app.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-022.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Front App (https://aitoolsforbusiness.ai/front-app)"},"features":["Collaborative Shared Inboxes: Centralized workspaces where teams can manage conversations, use internal comments, and collaborate on drafts.","Omnichannel Support: Unifies email, SMS, WhatsApp, live chat, and social messaging channels into a single view.","Front AI Copilot: Supports agents by auto-drafting suggested responses based on help content and past conversations.","AI Autopilot: An AI agent designed to triage and resolve requests across various channels.","Smart QA and CSAT: Uses AI to automate quality assurance scorecards and infer customer satisfaction levels without surveys.","Knowledge Base: A hosted help center for documenting answers and providing self-service support."],"freshness_status":"fresh","name":"Front App","pricing_note":"Pricing starts at $25 per seat/month for the Starter tier. Professional and Enterprise plans are available at $65 and $105 per seat/month respectively. A 14-day free trial is available.","pricing_url":"https://front.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-23T14:19:37.965Z","secondary_categories":[],"short_description":"Front is an AI-powered customer operations platform that combines shared inboxes, omnichannel support, and team collaboration tools for B2B teams.","slug":"front-app","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/front-app","use_cases":["Cross-Team Coordination: Looping in different departments to resolve complex tickets within the customer conversation.","Omnichannel Communication Management: Managing customer interactions across email, SMS, and social media from a unified workspace.","AI-Assisted Response Drafting: Using AI to generate initial drafts of replies to support agent productivity.","Automated Quality Assurance: Monitoring agent performance and service quality through AI-powered reporting and scorecards."],"website_url":"https://frontapp.com/"}