Froged: Omnichannel Customer Service Software
Froged helps small and mid-market companies manage customer interactions through a single inbox. It is designed for teams looking to consolidate messaging channels and implement AI-assisted support.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Customer support teams, Customer success managers
- Pricing
- Plans are billed annually, starting at $32.5/month for the Basic plan, $106/month for Starter, and $422/month for Professional. A 7-day free trial is available if a plan is selected beforehand.
- Key use cases
- Multi-channel Support Management, Self-Service Knowledge Deployment, Voice and Video Support, Team Performance Tracking
- Integrations
- Salesforce, Jira, Zapier, Azure Active Directory, Auth0
- Official website
- Visit Froged official website
Froged is a customer service platform designed to bring multiple communication channels into one centralized hub. It supports email, live chat, WhatsApp, SMS, Facebook Messenger, and video calls, which may help teams avoid switching between different apps to manage conversations.
The software is designed for various business sizes, from small teams to larger enterprises. It includes a shared inbox, knowledge base, and automated routing to help organize incoming queries and assign them to team members.
For businesses with specific data requirements, the platform is hosted in the EU and maintains security certifications. AI add-ons are available to assist agents or handle basic interactions.
Buyers should confirm that AI capabilities and voice call features are available as add-ons and may incur additional monthly costs beyond the base plan price.
Key Features
Omnichannel Inbox
Centralizes communications from Email, LiveChat, WhatsApp, SMS, Facebook Messenger, and voice/video calls.
AI Agent and Copilot
Optional AI add-ons designed to support customer interactions and assist agents.
Knowledge Base
A self-service help center that allows customers to find answers and agents to share articles during chats.
Conversation Routing
Supports routing conversations to team members based on logic and volume.
Reporting and Analytics
Includes preconfigured panels to monitor agent productivity, response times, and Customer Satisfaction (CSAT) scores.
Security Compliance
GDPR compliant with ISO 27001, 27017, and 27018 certifications, featuring encryption in transit and at rest.
Use Cases
Multi-channel Support Management
Handling customer inquiries from WhatsApp, Facebook Messenger, and email within a single interface.
Self-Service Knowledge Deployment
Creating a help center to let customers resolve common issues independently.
Voice and Video Support
Conducting support calls and video meetings via Google Meet and other voice integrations.
Team Performance Tracking
Using CSAT surveys and productivity reports to monitor the support team.
Best For
- Small businesses
- Mid-market companies
- Enterprise companies
- Customer support teams
- Customer success managers
Integrations
- Salesforce
- Jira
- Zapier
- Azure Active Directory
- Auth0
Pricing
Plans are billed annually, starting at $32.5/month for the Basic plan, $106/month for Starter, and $422/month for Professional. A 7-day free trial is available if a plan is selected beforehand.
FAQ
What communication channels does Froged support?
- Froged supports Email, LiveChat, WhatsApp, SMS, Facebook Messenger, voice calls, Google Meet, and video calls.
How much does Froged cost?
- Annual plans start at $32.5/month for Basic, $106/month for Starter, and $422/month for Professional. AI and voice features may require additional add-on fees.
Is Froged GDPR compliant?
- Yes, Froged is GDPR compliant, hosts its servers in Frankfurt, EU, and holds ISO 27001, 27017, and 27018 certifications.
Is there a free trial available?
- Froged offers a 7-day free trial, provided that a plan is selected before starting.
Source category: Customer Support
Source subcategory: Help Desk
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Categories
Software Type
How AI is used
Froged provides an omnichannel help desk for small to enterprise businesses that centralizes customer messages. It supports AI-driven automation through paid add-ons and emphasizes GDPR compliance. AI and voice capabilities are separate from base subscription costs.
Pros & Cons
Pros
- Supports a wide range of communication channels in one hub
- EU-based hosting with multiple ISO certifications
- Designed for quick setup with a target 24-hour integration window
- Flexible seating options across different pricing tiers
Cons
- AI Agent, AI Copilot, and Voicecall features require additional paid add-ons
- The Basic plan is limited to one seat
- Conversation routing and inbox groups are limited to higher-priced plans
