{"best_for":["Small businesses","Mid-market companies","Enterprise companies","Customer support teams","Customer success managers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/froged","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/froged.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-022.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Froged (https://aitoolsforbusiness.ai/froged)"},"features":["Omnichannel Inbox: Centralizes communications from Email, LiveChat, WhatsApp, SMS, Facebook Messenger, and voice/video calls.","AI Agent and Copilot: Optional AI add-ons designed to support customer interactions and assist agents.","Knowledge Base: A self-service help center that allows customers to find answers and agents to share articles during chats.","Conversation Routing: Supports routing conversations to team members based on logic and volume.","Reporting and Analytics: Includes preconfigured panels to monitor agent productivity, response times, and Customer Satisfaction (CSAT) scores.","Security Compliance: GDPR compliant with ISO 27001, 27017, and 27018 certifications, featuring encryption in transit and at rest."],"freshness_status":"fresh","name":"Froged","pricing_note":"Plans are billed annually, starting at $32.5/month for the Basic plan, $106/month for Starter, and $422/month for Professional. A 7-day free trial is available if a plan is selected beforehand.","pricing_url":"https://froged.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T11:21:01.090Z","secondary_categories":[],"short_description":"Froged is an omnichannel customer service platform that centralizes communication across multiple channels and offers AI-powered support add-ons.","slug":"froged","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/froged","use_cases":["Multi-channel Support Management: Handling customer inquiries from WhatsApp, Facebook Messenger, and email within a single interface.","Self-Service Knowledge Deployment: Creating a help center to let customers resolve common issues independently.","Voice and Video Support: Conducting support calls and video meetings via Google Meet and other voice integrations.","Team Performance Tracking: Using CSAT surveys and productivity reports to monitor the support team."],"website_url":"https://froged.com/"}