FeedbackRobot: AI Customer Feedback Platform
FeedbackRobot helps small and mid-market companies collect and resolve customer feedback. It is designed for teams that need to centralize reviews and draft responses using AI.
At a glance
- Category
- Browse Customer Support tools
- Best for
- Small Businesses, Mid-Market Companies, Hospitality and Travel providers, Healthcare and Wellness clinics, Retail and E-commerce stores
- Pricing
- Pricing is based on a monthly action quota. A 14-day free trial is available with no credit card required.
- Key use cases
- Automated Survey Creation, Sentiment Tracking, Feedback Resolution, Reputation Showcasing
- Official website
- Visit FeedbackRobot official website
FeedbackRobot is a customer feedback platform designed to help businesses capture and act on customer insights. The tool uses AI to convert text prompts into surveys and analyzes the data to identify trends and customer sentiment.
It supports various service-oriented businesses, including those in hospitality, healthcare, and retail. The software is designed to help teams move from collecting a response to resolving a customer issue within a single workflow.
Beyond surveys, the platform provides a centralized inbox for managing conversations and tools to display reviews on a website. This may help buyers manage their online reputation and customer satisfaction in one place.
Buyers should confirm how the monthly action quota aligns with their specific volume of customer interactions to ensure the chosen plan meets their needs.
Key Features
AI Prompt to Survey
Converts text-based prompts into ready-to-send customer surveys.
AI Resolutions
Detects sentiment and issues to draft contextual responses to customers.
Team Inbox
Centralizes customer messages, supports task assignment, and tracks resolution progress.
Radar
Tracks reviews, sentiment, and customer trends across platforms in one dashboard.
Spotlight
Displays customer reviews as website widgets or social media posts.
Automations
Supports the automation of responses and actions based on customer feedback.
Use Cases
Automated Survey Creation
Using AI prompts to generate surveys for guests or clients after a service experience.
Sentiment Tracking
Monitoring reviews and trends across different platforms via a dashboard to understand customer emotion.
Feedback Resolution
Drafting and sending replies to negative feedback to help improve customer loyalty.
Reputation Showcasing
Displaying customer reviews as widgets on a business website.
Best For
- Small Businesses
- Mid-Market Companies
- Hospitality and Travel providers
- Healthcare and Wellness clinics
- Retail and E-commerce stores
Pricing
Pricing is based on a monthly action quota. A 14-day free trial is available with no credit card required.
FAQ
What does FeedbackRobot do?
- It is an AI-powered platform that helps businesses create surveys, analyze customer sentiment, and resolve issues through automated responses and a centralized team inbox.
Is there a free trial for FeedbackRobot?
- Yes, the platform offers a 14-day free trial that does not require a credit card to start.
How is FeedbackRobot priced?
- Pricing is based on a monthly action quota, meaning the cost depends on the volume of feedback actions processed.
Source category: Customer Support
Source subcategory: Survey & Feedback
More tools in Customer Support
Other published listings in the Customer Support category.
More tools tagged “Survey and Feedback”
Related listings that share the same software type tag.
Categories
Software Type
How AI is used
FeedbackRobot is an AI-powered customer feedback platform for small and mid-market businesses. It supports a workflow for creating surveys from prompts, analyzing sentiment, and resolving issues through a team inbox. Pricing is tied to a monthly action quota.
Pros & Cons
Pros
- Includes an AI builder that creates surveys from prompts
- Centralizes feedback from multiple platforms into one view
- Provides AI-generated draft responses to help resolve customer issues
- Offers a 14-day trial without requiring a credit card
Cons
- Pricing is based on a monthly action quota, which requires buyers to estimate their volume accurately
- The provided evidence does not specify the exact number of platforms supported by the Radar tracking tool
