AI TOOL PROFILE
Delighted Review: Customer Feedback and Survey Software
- Customer Support
- Survey and Feedback
- Small Businesses
- Mid-Market Companies
- Customer Support Teams
- Product Marketing Managers
- Human Resources Departments
Pricing
Pricing starts at $19/month for the Starter plan, with other tiers at $39, $149, and $249/month. A free plan is available for up to 25 responses, and a 14-day free trial of the Premium plan is offered.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Customer Support Teams, Product Marketing Managers, Human Resources Departments
- Key use cases
- Customer Satisfaction Monitoring, Employee Experience Management, Post-Purchase Feedback, Product Feedback Collection
- Integrations
- Slack, Shopify, Zendesk, Salesforce, Segment
- Official website
- Visit Delighted official website
How AI is used
Delighted is a self-serve experience management platform designed for gathering feedback from customers and employees. It offers two primary tools: Delighted Surveys for one-off questionnaires and Delighted CX for automated programs monitoring metrics like NPS and CSAT.
The software supports a range of users, from small business owners to customer support and product marketing teams. It supports various survey types, including 5-star ratings, smileys, and product-market fit surveys, which can be delivered via email, web embeds, links, or kiosks.
Buyers can use the platform to identify trends in customer sentiment and route specific feedback to internal teams. For those with technical requirements, the platform provides a REST API and third-party connectors to sync data with CRMs and communication tools.
Buyers should evaluate their monthly response volume needs and determine if they require premium integrations like Salesforce or HubSpot, as these are limited to the Premium plan.
Key Features
Omnichannel Distribution
Supports sending surveys via email, web embeds, direct links, SDKs for iOS/Android, and physical kiosks.
Standardized CX Metrics
Includes templates for Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
AI-Driven Smart Trends
Uses AI and text analysis to help identify feedback patterns and surface keywords.
Survey Logic and Personalization
Supports conditional logic and dynamic question personalization based on customer properties.
Reporting Dashboard
Provides a dashboard with pre-built reports and the ability to segment responses via properties.
Multilingual Support
Supports survey localization in 30+ languages.
Use Cases
Customer Satisfaction Monitoring
Using NPS or CSAT surveys to track customer happiness and identify areas for operational improvement.
Employee Experience Management
Gathering internal feedback through eNPS surveys to monitor team sentiment.
Post-Purchase Feedback
Triggering surveys after a transaction to understand the buying experience.
Product Feedback Collection
Using product-market fit surveys to guide feature development and iterations.
Integrations
- Slack
- Shopify
- Zendesk
- Salesforce
- Segment
- HubSpot
- Stripe
- Google Sheets
- Zapier
- Webhooks
- REST API
FAQ
What types of surveys can I create with Delighted?
- You can create NPS, CSAT, CES, 5-star, Smiley, Thumbs, and Product Market Fit surveys, as well as custom questionnaires.
Does Delighted have a free version?
- Yes, there is a free plan that supports 1 user and up to 25 responses.
How is the feedback delivered to customers?
- Surveys can be sent via email, direct links, web embeds, SDKs for mobile apps, and through physical kiosks.
Which plan is required for Salesforce or HubSpot integrations?
- Premium integrations such as Salesforce, Segment, and HubSpot are available on the Premium plan.
Source category: Customer Support
Source subcategory: Survey & Feedback
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