Delighted Review: Customer Feedback and Survey Software
Delighted helps businesses collect and monitor customer satisfaction metrics. It is designed for teams that need to automate feedback collection and integrate results into existing workflows.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, Customer Support Teams, Product Marketing Managers, Human Resources Departments
- Pricing
- Pricing starts at $19/month for the Starter plan, with other tiers at $39, $149, and $249/month. A free plan is available for up to 25 responses, and a 14-day free trial of the Premium plan is offered.
- Key use cases
- Customer Satisfaction Monitoring, Employee Experience Management, Post-Purchase Feedback, Product Feedback Collection
- Integrations
- Slack, Shopify, Zendesk, Salesforce, Segment
- Official website
- delighted.com
Delighted is a self-serve experience management platform designed for gathering feedback from customers and employees. It offers two primary tools: Delighted Surveys for one-off questionnaires and Delighted CX for automated programs monitoring metrics like NPS and CSAT.
The software supports a range of users, from small business owners to customer support and product marketing teams. It supports various survey types, including 5-star ratings, smileys, and product-market fit surveys, which can be delivered via email, web embeds, links, or kiosks.
Buyers can use the platform to identify trends in customer sentiment and route specific feedback to internal teams. For those with technical requirements, the platform provides a REST API and third-party connectors to sync data with CRMs and communication tools.
Buyers should evaluate their monthly response volume needs and determine if they require premium integrations like Salesforce or HubSpot, as these are limited to the Premium plan.
Key Features
Supports sending surveys via email, web embeds, direct links, SDKs for iOS/Android, and physical kiosks.
Includes templates for Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
Uses AI and text analysis to help identify feedback patterns and surface keywords.
Supports conditional logic and dynamic question personalization based on customer properties.
Provides a dashboard with pre-built reports and the ability to segment responses via properties.
Supports survey localization in 30+ languages.
Use Cases
Using NPS or CSAT surveys to track customer happiness and identify areas for operational improvement.
Gathering internal feedback through eNPS surveys to monitor team sentiment.
Triggering surveys after a transaction to understand the buying experience.
Using product-market fit surveys to guide feature development and iterations.
Best For
Integrations
Pricing
Pricing starts at $19/month for the Starter plan, with other tiers at $39, $149, and $249/month. A free plan is available for up to 25 responses, and a 14-day free trial of the Premium plan is offered.
FAQ
You can create NPS, CSAT, CES, 5-star, Smiley, Thumbs, and Product Market Fit surveys, as well as custom questionnaires.
Yes, there is a free plan that supports 1 user and up to 25 responses.
Surveys can be sent via email, direct links, web embeds, SDKs for mobile apps, and through physical kiosks.
Premium integrations such as Salesforce, Segment, and HubSpot are available on the Premium plan.
Source category: Customer Support
Source subcategory: Survey & Feedback
