{"best_for":["Small Businesses","Mid-Market Companies","Customer Support Teams","Product Marketing Managers","Human Resources Departments"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/delighted","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/delighted.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-015.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Delighted (https://aitoolsforbusiness.ai/delighted)"},"features":["Omnichannel Distribution: Supports sending surveys via email, web embeds, direct links, SDKs for iOS/Android, and physical kiosks.","Standardized CX Metrics: Includes templates for Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).","AI-Driven Smart Trends: Uses AI and text analysis to help identify feedback patterns and surface keywords.","Survey Logic and Personalization: Supports conditional logic and dynamic question personalization based on customer properties.","Reporting Dashboard: Provides a dashboard with pre-built reports and the ability to segment responses via properties.","Multilingual Support: Supports survey localization in 30+ languages."],"freshness_status":"fresh","name":"Delighted","pricing_note":"Pricing starts at $19/month for the Starter plan, with other tiers at $39, $149, and $249/month. A free plan is available for up to 25 responses, and a 14-day free trial of the Premium plan is offered.","pricing_url":"https://delighted.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T09:53:21.171Z","secondary_categories":[],"short_description":"Delighted is an experience management platform used to create and analyze customer and employee feedback surveys via multiple distribution channels.","slug":"delighted","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/delighted","use_cases":["Customer Satisfaction Monitoring: Using NPS or CSAT surveys to track customer happiness and identify areas for operational improvement.","Employee Experience Management: Gathering internal feedback through eNPS surveys to monitor team sentiment.","Post-Purchase Feedback: Triggering surveys after a transaction to understand the buying experience.","Product Feedback Collection: Using product-market fit surveys to guide feature development and iterations."],"website_url":"https://delighted.com/"}