yoummday Review: Customer Experience Platform
yoummday helps businesses and BPOs manage customer interactions through a blend of artificial agents and vetted freelancers. It is designed for companies needing to scale support capacity during peak demand.
At a glance
- Category
- Customer Support
- Best for
- BPOs, Mid-market companies, Enterprise companies, Businesses with fluctuating seasonal demand
- Pricing
- yoummday uses a pay-per-contact pricing model. The company states this may result in lower hourly rates compared to traditional providers.
- Key use cases
- Managing Seasonal Demand Spikes, Multilingual Support Expansion, Automating Routine Inquiries, Agent Coaching
- Official website
- yoummday.com
yoummday is a customer experience (CX) platform that provides tools to automate routine tasks using artificial agents while providing access to a global pool of freelance human agents for complex customer needs.
The platform is designed for BPOs and enterprises, particularly those in sectors like telecommunications, energy, travel, and retail. It focuses on a flexible workforce model where agents can be onboarded to handle increases in ticket or call volumes.
Beyond staffing, the software includes AI tools to support agent performance and quality monitoring, including real-time coaching and automated quality assurance to help maintain service standards across a remote workforce.
Buyers should confirm whether their data privacy requirements align with the platform's GDPR compliance and ISO certifications, and evaluate if the pay-per-contact pricing model fits their budget structure.
Key Features
AI-driven agents designed to automate routine customer tasks and interactions.
Access to a global pool of vetted CX professionals for complex customer interactions.
AI-powered call monitoring that reviews interactions to identify coachable moments.
AI-powered message suggestions to help agents improve response speed and tone.
Provides guidance and coaching to agents during live calls in real time.
Automated language proficiency testing to match agents to project needs.
Tools for shift planning, performance tracking, and monitoring.
Use Cases
Using the freelance pool and shift planning tools to scale support capacity for seasonal peaks.
Using vetted agents across 60+ countries to provide customer care in multiple languages.
Deploying artificial agents to handle repetitive tasks, leaving complex queries for human experts.
Using AutoQA and AI Assist to monitor call quality and provide live guidance to remote staff.
Best For
Pricing
yoummday uses a pay-per-contact pricing model. The company states this may result in lower hourly rates compared to traditional providers.
FAQ
yoummday is a customer experience platform that provides a mix of AI-powered artificial agents and vetted human freelance agents to handle customer interactions.
The platform uses a pay-per-contact model, which is designed to reduce fixed costs associated with traditional call centers.
Yes, the platform is GDPR compliant and holds ISO 27001:2022 and ISO 9001:2015 certifications.
Source category: Customer Support
Source subcategory: Help Desk
