Wrangle Io: Ticketing and Workflow Automation for Slack
Wrangle Io helps operations, IT, and HR teams manage requests within Slack. It is designed for businesses that want to support ticketing without requiring users to log into separate portals.
At a glance
- Category
- Operations
- Best for
- Businesses using Slack as their primary communication tool, IT and Operations managers, HR and Finance teams, Customer Success teams
- Pricing
- Paid plans start at $39 per agent per month (billed annually) for the Pro plan and $59 per agent per month for the Scale plan, with a 3-agent minimum.
- Key use cases
- IT Help Desk Management, HR and Employee Requests, Finance Approvals, External Customer Support, Contract and Legal Reviews
- Integrations
- Zendesk, Jira Service Management, Notion, Zapier, Slack Workflow Builder
- Official website
- www.wrangle.io/
Wrangle Io is a ticketing and ITSM platform that operates within Slack. It allows team members and external customers to start tickets via messages or emojis, which agents can manage through Slack threads or a central web portal.
The tool is designed for departments that handle internal or external requests, such as IT, HR, Finance, and Customer Success. It includes a no-code builder for automating recurring business processes and approvals.
Buyers should confirm that advanced AI and native integration features are reserved for the Scale plan. There is a three-agent minimum for paid tiers.
Key Features
Uses knowledge bases from Notion, PDFs, and URLs to help answer common user questions in Slack.
Supports the creation of multi-step processes with conditional routing logic and custom intake forms.
Analyzes past tickets to suggest responses that agents can edit or send directly in Slack.
Supports setting resolution time standards and sends automated reminders to agents.
A central dashboard for managing tickets with two-way chat synchronization with Slack threads.
Allows users to query ticket data using plain English to identify trends and KPIs.
Use Cases
Managing access management, change requests, and technical support tickets within Slack channels.
Managing hiring, onboarding, and PTO requests using private workflows.
Automating purchase order approvals, budgeting, and expense management processes.
Using Slack Connect to manage external customer requests through a structured ticketing system.
Routing enterprise contracts through a sequence of approvals to maintain a record of decisions.
Best For
Integrations
Pricing
Paid plans start at $39 per agent per month (billed annually) for the Pro plan and $59 per agent per month for the Scale plan, with a 3-agent minimum.
FAQ
Yes, Wrangle Io provides a 14-day free trial that includes access to all features.
Billable users include agents in active ticketing inboxes, users assigned to active workflows via the designer, and workflow admins.
Yes, users can export workflow and ticket history, as well as summary data, to CSV files via the web app.
AI-powered features, including Smart Replies and AI ticket deflection, are available on the Scale plan.
Source category: Operations
Source subcategory: Help Desk
