AI TOOL PROFILE
Wrangle Io: Ticketing and Workflow Automation for Slack
- Operations
- Help Desk
- Businesses using Slack as their primary communication tool
- IT and Operations managers
- HR and Finance teams
- Customer Success teams
Pricing
Paid plans start at $39 per agent per month (billed annually) for the Pro plan and $59 per agent per month for the Scale plan, with a 3-agent minimum.
At a glance
- Best for
- Businesses using Slack as their primary communication tool, IT and Operations managers, HR and Finance teams, Customer Success teams
- Key use cases
- IT Help Desk Management, HR and Employee Requests, Finance Approvals, External Customer Support, Contract and Legal Reviews
- Integrations
- Zendesk, Jira Service Management, Notion, Zapier, Slack Workflow Builder
- Official website
- Visit Wrangle Io official website
How AI is used
Wrangle Io is a ticketing and ITSM platform that operates within Slack. It allows team members and external customers to start tickets via messages or emojis, which agents can manage through Slack threads or a central web portal.
The tool is designed for departments that handle internal or external requests, such as IT, HR, Finance, and Customer Success. It includes a no-code builder for automating recurring business processes and approvals.
Buyers should confirm that advanced AI and native integration features are reserved for the Scale plan. There is a three-agent minimum for paid tiers.
Key Features
AI Ticket Deflection
Uses knowledge bases from Notion, PDFs, and URLs to help answer common user questions in Slack.
No-Code Workflow Builder
Supports the creation of multi-step processes with conditional routing logic and custom intake forms.
AI Agent Copilot
Analyzes past tickets to suggest responses that agents can edit or send directly in Slack.
SLA Enforcement
Supports setting resolution time standards and sends automated reminders to agents.
Agent Web Portal
A central dashboard for managing tickets with two-way chat synchronization with Slack threads.
Natural Language Reporting
Allows users to query ticket data using plain English to identify trends and KPIs.
Use Cases
IT Help Desk Management
Managing access management, change requests, and technical support tickets within Slack channels.
HR and Employee Requests
Managing hiring, onboarding, and PTO requests using private workflows.
Finance Approvals
Automating purchase order approvals, budgeting, and expense management processes.
External Customer Support
Using Slack Connect to manage external customer requests through a structured ticketing system.
Contract and Legal Reviews
Routing enterprise contracts through a sequence of approvals to maintain a record of decisions.
Integrations
- Zendesk
- Jira Service Management
- Notion
- Zapier
- Slack Workflow Builder
FAQ
Does Wrangle Io offer a free trial?
- Yes, Wrangle Io provides a 14-day free trial that includes access to all features.
Who is considered a billable user in Wrangle Io?
- Billable users include agents in active ticketing inboxes, users assigned to active workflows via the designer, and workflow admins.
Can data be exported from Wrangle Io?
- Yes, users can export workflow and ticket history, as well as summary data, to CSV files via the web app.
Which plan is required for AI features?
- AI-powered features, including Smart Replies and AI ticket deflection, are available on the Scale plan.
Source category: Operations
Source subcategory: Help Desk
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