Wootric: Customer Experience Management and Customer Feedback Platform
Wootric helps customer success, product, and support teams collect and analyze user sentiment. It is designed for businesses that need to categorize qualitative feedback using machine learning.
At a glance
- Category
- Customer Support
- Best for
- B2B SaaS companies, Digital application providers, Customer Success teams, Product Managers
- Pricing
- Paid plans include Professional, Growth, and Voice of the Customer. The Professional plan supports one journey point and five seats, while the Voice of the Customer plan includes CXInsight analytics and custom reporting.
- Key use cases
- Measuring Customer Loyalty, Evaluating Support Interactions, Reducing Onboarding Friction, Analyzing Product Feedback
- Integrations
- Salesforce, Intercom, Zendesk, ServiceNow, Segment
- Official website
- wootric.com
Wootric is a customer experience management tool that allows businesses to track user sentiment through three primary metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
The platform is designed for teams in Customer Success, Marketing, Product, and HR to gather feedback at specific points in the customer journey. It supports multiple collection methods, including in-app surveys, email, SMS, and QR codes.
One of the tool's functions is using machine learning to analyze text and sentiment in real time, which may help teams identify recurring themes in qualitative comments without reading every response manually.
Buyers should confirm which pricing tier they need, as advanced text and sentiment analytics (CXInsight) and custom dashboards are available on the Voice of the Customer plan.
Key Features
Tools to track customer loyalty, satisfaction with specific interactions, and the ease of completing tasks.
Uses ML to analyze qualitative comments and auto-categorize feedback themes in real time.
Supports gathering feedback via in-app, email, SMS, Intercom messenger, links, and QR codes.
Provides visual reporting and dashboards to track sentiment and metrics (available on specific plans).
Designed to trigger surveys based on events in connected systems and route feedback to specific teams.
Use Cases
Collecting NPS feedback to identify promoters and detractors to support retention efforts.
Using CSAT surveys after a support ticket is closed to measure interaction satisfaction.
Applying Customer Effort Score (CES) surveys during sign-up or onboarding to identify where users may struggle.
Gathering PSAT data on specific features to help prioritize product development.
Best For
Integrations
Pricing
Paid plans include Professional, Growth, and Voice of the Customer. The Professional plan supports one journey point and five seats, while the Voice of the Customer plan includes CXInsight analytics and custom reporting.
FAQ
Yes, Wootric allows users to import historical survey data and feedback from other sources for analysis.
The Professional plan supports one journey point and up to five seats, while the Growth plan supports three journey points, up to 10 seats, and includes SMS delivery.
Yes, it uses machine learning to auto-categorize feedback themes and perform sentiment analysis in real time on qualitative comments.
Source category: Customer Support
Source subcategory: Survey & Feedback
