AI TOOL PROFILE
WhosOn: Enterprise Live Chat and AI Software
- Customer Support
- Live Chat
- Enterprise companies
- Mid-market companies
- Highly regulated organizations
- Contact centers
- Businesses requiring on-premises software
Pricing
Licensing starts at £50 per license per month, billed yearly, with minimum purchase requirements. A 30-day free trial is available.
At a glance
- Best for
- Enterprise companies, Mid-market companies, Highly regulated organizations, Contact centers, Businesses requiring on-premises software
- Key use cases
- Regulated Industry Support, Enterprise Visitor Management, Hybrid Bot-Human Support, Multilingual Customer Engagement
- Integrations
- Facebook Messenger, Microsoft Office calendar, Azure Cosmos, Google Analytics, Google Tag Manager
- Official website
- Visit whoson official website
How AI is used
WhosOn is a live chat and AI solution designed for businesses that need more control over their communication data. It provides a mix of human-operated chat and AI automation to manage visitor interactions.
The software is aimed at mid-market and enterprise companies, particularly those in regulated fields such as finance, healthcare, and the public sector. It supports multi-country rollouts and multilingual communication.
Beyond basic chat, the tool includes a help desk suite and analytics for tracking visitor behavior. Buyers should note that pricing is based on concurrent operator seats and may require minimum purchase commitments depending on the plan.
Because it offers on-premises and dedicated server options, it is available for organizations that must adhere to PCI, PII, and GDPR requirements.
Key Features
Flexible Deployment
Supports on-premises, cloud, and dedicated server hosting to meet different data residency and security needs.
AI Chatbots and Automation
Includes AI-powered bots, ChatGPT integration, and sentiment analysis to assist operators and automate responses.
Security Controls
Provides encrypted conversations, intrusion prevention, and PCI/PII data masking.
Live Visitor Tracking
Allows operators to monitor website visitor journeys in real time and identify leads based on specific triggers.
Skills-Based Routing
Directs incoming chats to the operator best suited to help based on their assigned skills.
Omnichannel Transitions
Supports transitions from chat to phone calls and integrates with Facebook Messenger.
Use Cases
Regulated Industry Support
Providing secure chat for healthcare and financial services that use data masking and encryption.
Enterprise Visitor Management
Tracking user behavior across multiple websites and routing queries to specialized departments.
Hybrid Bot-Human Support
Using AI bots for initial triage and FAQ handling before transferring the session to a human operator.
Multilingual Customer Engagement
Supporting global customers using real time chat translation in over 100 languages.
Integrations
- Facebook Messenger
- Microsoft Office calendar
- Azure Cosmos
- Google Analytics
- Google Tag Manager
FAQ
How is WhosOn priced?
- WhosOn uses a concurrent user model, meaning you pay for the number of operators active at the same time rather than the total number of accounts. Pricing starts at £50 per license per month, billed yearly.
Can WhosOn be hosted on my own servers?
- Yes, WhosOn offers an on-premises deployment route, allowing businesses to host the software on their own infrastructure.
Does WhosOn offer a free trial?
- Yes, a 30-day free trial is available.
Source category: Customer Support
Source subcategory: Live Chat
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