AI TOOL PROFILE
Engage Beast: Social Media Unified Inbox and AI Messaging
- Customer Support
- Live Chat
- Small Businesses
- Marketing Agencies
- Customer Support Teams
- Social Media Managers
Pricing
Pricing starts at $59/month for the Starter plan (3 profiles, 1 user, 5,000 AI credits). Other tiers include Growth at $149/month and Beast Mode at $499/month. A free tier is available for 1 profile and 50 AI quick replies per month.
At a glance
- Best for
- Small Businesses, Marketing Agencies, Customer Support Teams, Social Media Managers
- Key use cases
- Multi-Channel Lead Management, Automating Routine Inquiries, Agency Client Management, Comment Management
- Integrations
- Instagram, Facebook, Messenger, WhatsApp, Google Business
- Official website
- Visit Engage Beast official website
How AI is used
Engage Beast is a social media messaging platform that consolidates direct messages and comments from different channels into a single unified inbox. It supports platforms such as Instagram, Facebook, Messenger, WhatsApp, Google Business, YouTube, and LinkedIn, with Reddit, TikTok, and X listed as coming soon.
The tool is designed for users ranging from individual side hustlers and small business owners to marketing agencies and enterprises. It focuses on capturing inquiries across various social touchpoints in one place.
Its AI capabilities study a brand's tone and FAQs to suggest or automate replies. Users can review and edit these AI-generated responses before they are sent to the customer.
Buyers should confirm the AI credit limits associated with each pricing tier and verify that the specific social profiles they need to manage are currently supported.
Key Features
Unified Inbox
Consolidates DMs, comments, and messages from multiple social media platforms into one dashboard.
AI Auto-Replies
Generates responses to customer inquiries based on learned brand tone and knowledge base information.
Reply Review Workflow
Allows users to review, edit, and approve AI-generated replies before they are sent.
Brand Tone Learning
Analyzes past responses and FAQs to match a business's communication style.
Knowledge Base Management
Supports the upload of short answers, URLs, and files to inform AI responses.
Team Collaboration
Supports assigning conversations to team members and managing user roles.
Use Cases
Multi-Channel Lead Management
Managing leads from Instagram, Facebook, and WhatsApp within a single interface.
Automating Routine Inquiries
Using AI to handle common questions via auto-replies.
Agency Client Management
Supporting multi-brand operations by connecting multiple social profiles under a single account.
Comment Management
Responding to comments on social posts and ads from a unified dashboard.
Integrations
- Messenger
- Google Business
- YouTube
FAQ
Which platforms does Engage Beast support?
- It supports Instagram, Facebook, Messenger, WhatsApp, Google Business, YouTube, and LinkedIn. Reddit, TikTok, and X are listed as coming soon.
Can I check AI messages before they are sent to customers?
- Yes, the platform is designed to let users review, edit, and approve AI-generated responses before they are sent.
What happens if I run out of AI credits?
- If credits are depleted, automated replies pause, but users can still send manual responses. Add-on credits are available.
Is there a free version of Engage Beast?
- Yes, there is a free tier that supports 1 social profile, 1 user, and 50 AI quick replies per month.
Source category: Customer Support
Source subcategory: Live Chat
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