Attend: AI Customer Support for Shopify

Key Features

• Order Lookup

  Supports customers checking their order status and tracking information.

• Product Search

  Uses the store's catalog to answer product-related questions.

• Policy Explanations

  Handles questions about shipping times, return windows, and FAQs.

• Ticket Escalation

  Offers to connect customers with a human team member when the AI cannot provide an answer.

• Order Management

  Supports canceling unfulfilled orders and updating shipping addresses on Growth and Pro plans.

• Refund Processing

  Available on the Pro plan to process refunds up to a configurable limit with customer verification.

Use Cases

• Automating Order Tracking

  Allowing customers to find their own tracking and status updates.

• Handling Policy Queries

  Providing answers to common questions about returns and shipping windows.

• Product Discovery Support

  Helping customers find items in the catalog through AI search.

• Self-Service Order Edits

  Allowing customers to update shipping addresses or cancel unfulfilled orders.

Integrations

• Shopify

FAQ

What is the difference between Attend's plans?

Starter covers basic lookups and product search. Growth adds order cancellations and address editing. Pro includes refund processing and priority support.

Does Attend work with custom Shopify themes?

Yes, it uses a Theme App Extension that is compatible with all Shopify themes, including custom ones.

What happens if I exceed my monthly conversation limit?

The chat widget pauses for the remainder of the month without overage charges, and users can upgrade to a higher plan to restore service.