Attend: AI Customer Support for Shopify
Attend helps Shopify merchants manage repetitive support tasks by using AI to answer customer questions. It is designed for stores looking to provide 24/7 responses.
At a glance
- Category
- Customer Support
- Best for
- Shopify store owners, Ecommerce businesses, Small retail brands
- Pricing
- Starter plan is $29/month (1,000 conversations). Growth is $59/month (3,000 conversations) and Pro is $99/month (10,000 conversations). All plans include a 14-day free trial.
- Key use cases
- Automating Order Tracking, Handling Policy Queries, Product Discovery Support, Self-Service Order Edits
- Integrations
- Shopify
- Official website
- tryattend.com
Attend is an AI support tool built for Shopify merchants. It is designed to handle common customer inquiries regarding order status, product availability, and store policies, which may help reduce the volume of repetitive emails.
Key Features
Supports customers checking their order status and tracking information.
Uses the store's catalog to answer product-related questions.
Handles questions about shipping times, return windows, and FAQs.
Offers to connect customers with a human team member when the AI cannot provide an answer.
Supports canceling unfulfilled orders and updating shipping addresses on Growth and Pro plans.
Available on the Pro plan to process refunds up to a configurable limit with customer verification.
Use Cases
Allowing customers to find their own tracking and status updates.
Providing answers to common questions about returns and shipping windows.
Helping customers find items in the catalog through AI search.
Allowing customers to update shipping addresses or cancel unfulfilled orders.
Best For
Integrations
Pricing
Starter plan is $29/month (1,000 conversations). Growth is $59/month (3,000 conversations) and Pro is $99/month (10,000 conversations). All plans include a 14-day free trial.
FAQ
Starter covers basic lookups and product search. Growth adds order cancellations and address editing. Pro includes refund processing and priority support.
Yes, it uses a Theme App Extension that is compatible with all Shopify themes, including custom ones.
The chat widget pauses for the remainder of the month without overage charges, and users can upgrade to a higher plan to restore service.
Source category: Customer Support
Source subcategory: Live Chat
