AI TOOL PROFILE
Helploom Review: Customer Support and Live Chat Software
- Customer Support
- Live Chat
- Solo founders
- Small businesses
- Teams seeking flat-rate support pricing
Pricing
Helploom offers a free plan, a Base plan at $29/month for unlimited threads and users, and a Plus plan at $59/month for automated AI support.
At a glance
- Best for
- Solo founders, Small businesses, Teams seeking flat-rate support pricing
- Key use cases
- Automated Support, Collaborative Team Support, Self-Service Knowledge Base, Lead Collection
- Integrations
- Slack, Framer
- Official website
- Visit Helploom official website
How AI is used
Helploom is a customer support tool that combines live chat, a knowledge base, and AI automation. It is designed for solo founders and businesses that need a way to handle customer queries without the complexity of enterprise software.
The platform includes a shared inbox for team collaboration and a Help Center where users can create and organize articles to help customers find answers independently. For teams that are not online 24/7, the AI agent can be trained on a specific knowledge base to handle common questions and escalate issues to humans.
Buyers should confirm the message and knowledge base limits associated with the AI-powered features on the Plus plan. The installation is handled via a copy-paste script intended to simplify the initial setup.
Key Features
Unlimited Live Chat
Provides a chat widget for websites with unlimited threads and team members on paid plans.
AI Chatbot
An AI agent that learns from a knowledge base to answer customer questions and escalates to humans when necessary.
Help Center
Supports the creation of articles and collections with a searchable interface for customers.
Shared Inbox
A collaborative space where team members can manage conversations, assign threads, and add internal notes.
Multilingual Support
Supports interactions in over 50 languages, answering in the customer's language.
Email Support
Supports receiving support emails and sending outbound notifications to customers.
Use Cases
Automated Support
Using the AI agent to handle common queries based on the company knowledge base when human agents are offline.
Collaborative Team Support
Managing customer chats through a shared inbox with thread assignments and internal team notes.
Self-Service Knowledge Base
Building a public Help Center with categorized articles to help customers find answers without starting a chat.
Lead Collection
Using the chat widget to collect customer names, emails, and phone numbers.
Integrations
- Slack
- Framer
FAQ
How does Helploom's pricing work?
- Helploom uses a flat pricing model with three tiers: a free plan, a Base plan at $29/month for unlimited threads and users, and a Plus plan at $59/month for AI-powered support.
Does Helploom have an AI chatbot?
- Yes, the Plus plan includes an AI agent that learns from your knowledge base and operates 24/7, escalating to human agents when it cannot find an answer.
How is Helploom installed on a website?
- The software is installed using a copy-paste script.
Source category: Customer Support
Source subcategory: Live Chat
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