AI TOOL PROFILE
Chatim: Live Chat and AI Chatbot Software
- Customer Support
- Live Chat
- Small business owners
- Customer support teams
- Lead generation focused businesses
- Website administrators
Pricing
Chatim is free to get started, and no credit card is required to begin using the service.
At a glance
- Best for
- Small business owners, Customer support teams, Lead generation focused businesses, Website administrators
- Key use cases
- Visitor Engagement, After-Hours Lead Capture, Automated FAQ Handling, Multi-Channel Routing
- Integrations
- Slack, WordPress, Shopify, WIX, Squarespace
- Official website
- Visit Chatim official website
How AI is used
Chatim is a communication tool designed to help businesses interact with website visitors through a live chat widget. It provides a tiered approach to automation, allowing users to start with rule-based bots for FAQs and use an AI chatbot that can be trained on specific company data, such as sitemaps and URLs.
The software is intended for businesses looking to increase visitor conversion and provide 24/7 support. Beyond the chat window, it supports the addition of direct contact buttons for platforms like WhatsApp and Telegram, giving visitors multiple ways to reach a company.
Buyers should verify which specific administrative roles and reporting metrics best fit their internal management structure.
Setup is designed to be straightforward, with a lightweight widget intended to maintain website loading speeds and Core Web Vitals.
Key Features
Real-time Live Chat
Allows team members to talk directly with website visitors in real time.
AI Chatbot Training
Supports training an AI bot using knowledge bases, URLs, sitemaps, or manual entries to answer business-specific questions.
Rule-based Automation
Provides bots to handle common questions and initial visitor interactions.
Multi-channel Contact Buttons
Adds buttons for WhatsApp, Telegram, Facebook Messenger, phone, and email within the chat widget.
Analytics Dashboard
Tracks conversation volume, visitor trends, and browser or device breakdowns.
Team Collaboration
Includes Admin and Manager roles for assigning conversations and managing the dashboard.
Widget Customization
Supports adjustments to colors, button shapes, avatars, and auto-open timing.
Use Cases
Visitor Engagement
Providing real-time support to answer questions and help convert visitors into customers.
After-Hours Lead Capture
Using chatbots to collect lead information when the business is closed or the team is offline.
Automated FAQ Handling
Training an AI bot on a company sitemap to handle repetitive queries 24/7.
Multi-Channel Routing
Offering visitors a choice between live chat or messaging via WhatsApp and Telegram.
Integrations
- Slack
- WordPress
- Shopify
- WIX
- Squarespace
- Webflow
- Magento
- Google Tag Manager
- Site123
- Adobe Launch
FAQ
What is Chatim used for?
- Chatim is used to provide real-time live chat for website visitors, automate responses via rule-based or AI chatbots, and provide multiple contact options like WhatsApp and email.
Can the Chatim AI be trained on my own data?
- Yes, the AI chatbot can be trained using a company's knowledge base, including URLs, sitemaps, and manual entries.
Is Chatim free to start?
- Yes, the software is free to get started and does not require a credit card for the initial setup.
Source category: Customer Support
Source subcategory: Live Chat
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