AI TOOL PROFILE
LiveChat: AI Live Chat Software for Business
- Customer Support
- Live Chat
- Ecommerce stores
- B2B SaaS companies
- Small businesses
- Mid-market companies
Pricing
Pricing starts at $19 per month. A 14-day free trial is available, and no credit card is required to start.
At a glance
- Best for
- Ecommerce stores, B2B SaaS companies, Small businesses, Mid-market companies
- Key use cases
- Real time Website Support, Ecommerce Sales Support, Routine Inquiry Automation, Agent Performance Monitoring
- Integrations
- Shopify, WordPress, Squarespace, Mailchimp, BigCommerce
- Official website
- Visit Chat Summary for LiveChat official website
How AI is used
LiveChat is a customer service platform that allows businesses to communicate with website visitors in real time. It combines live chat with AI capabilities, including chatbots for automation and a Copilot assistant that provides agents with real time insights.
The software is designed for ecommerce stores and B2B SaaS companies to handle customer inquiries, guide shoppers through the buying process, and monitor agent performance. It includes reporting tools to track metrics such as customer satisfaction and campaign conversion.
Buyers should confirm if they require basic chat functionality or advanced AI add-ons, as some users have noted that certain AI features may be more expensive. It is also recommended to verify how the 200+ available integrations fit into your existing tech stack.
Key Features
AI Chatbots
Designed to automate responses to repetitive questions and common inquiries.
Copilot Assistant
Provides agents with real time insights and suggestions within the app.
Product Cards
Allows agents to send specific product details in chat to help customers add items to their cart.
Performance Reporting
Includes trackers for sales, agent performance, and customer satisfaction metrics.
Chat Summary
Uses AI to provide brief overviews of conversations for review.
Pre-set Messages
Supports the use of templates and greetings to initiate or speed up conversations.
Use Cases
Real time Website Support
Answering customer questions to help resolve issues while they are browsing.
Ecommerce Sales Support
Using product recommendations and product cards to guide shoppers toward a purchase.
Routine Inquiry Automation
Deploying chatbots to handle common, repetitive questions so agents can focus on other tasks.
Agent Performance Monitoring
Using reporting tools to track average response times and customer ratings.
Integrations
- Shopify
- WordPress
- Squarespace
- Mailchimp
- BigCommerce
- WooCommerce
FAQ
How much does LiveChat cost?
- Pricing starts at $19 per month, and personalized plans may be available for enterprise needs.
Is there a free trial for LiveChat?
- Yes, LiveChat offers a 14-day free trial that does not require a credit card.
Who is LiveChat best for?
- It is designed for ecommerce stores and B2B SaaS companies that need to manage real time website engagement and support.
Does LiveChat include AI features?
- Yes, it includes AI chatbots for automation and a Copilot assistant that provides real time insights and text enhancements for agents.
Source category: Customer Support
Source subcategory: Live Chat
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