{"best_for":["Enterprise companies","Mid-market companies","Highly regulated organizations","Contact centers","Businesses requiring on-premises software"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/whoson","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/whoson.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-048.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: whoson (https://aitoolsforbusiness.ai/whoson)"},"features":["Flexible Deployment: Supports on-premises, cloud, and dedicated server hosting to meet different data residency and security needs.","AI Chatbots and Automation: Includes AI-powered bots, ChatGPT integration, and sentiment analysis to assist operators and automate responses.","Security Controls: Provides encrypted conversations, intrusion prevention, and PCI/PII data masking.","Live Visitor Tracking: Allows operators to monitor website visitor journeys in real time and identify leads based on specific triggers.","Skills-Based Routing: Directs incoming chats to the operator best suited to help based on their assigned skills.","Omnichannel Transitions: Supports transitions from chat to phone calls and integrates with Facebook Messenger."],"freshness_status":"fresh","name":"whoson","pricing_note":"Licensing starts at £50 per license per month, billed yearly, with minimum purchase requirements. A 30-day free trial is available.","pricing_url":"https://www.whoson.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-03T21:48:01.215Z","secondary_categories":[],"short_description":"WhosOn is a live chat platform providing real time communication, AI-driven automation, and flexible hosting options for businesses in regulated sectors.","slug":"whoson","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/whoson","use_cases":["Regulated Industry Support: Providing secure chat for healthcare and financial services that use data masking and encryption.","Enterprise Visitor Management: Tracking user behavior across multiple websites and routing queries to specialized departments.","Hybrid Bot-Human Support: Using AI bots for initial triage and FAQ handling before transferring the session to a human operator.","Multilingual Customer Engagement: Supporting global customers using real time chat translation in over 100 languages."],"website_url":"https://www.whoson.com/"}