Whistle Guest Messaging Platform
Whistle helps hospitality businesses manage guest interactions through a unified inbox and automated tools. It is designed for properties looking to digitize the check-in process and coordinate team tasks.
At a glance
- Category
- Operations
- Best for
- Hotels, Hostels, Vacation rental companies, B&Bs and Inns, Multi-property groups
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Contactless Check-in, Multi-Channel Guest Support, Ancillary Revenue Support, Internal Team Coordination
- Integrations
- Cloudbeds PMS, Stripe, Booking.com, Expedia, Airbnb
- Official website
- trywhistle.com
Whistle, now part of the Cloudbeds platform, is a guest messaging tool designed for hotels, hostels, and vacation rentals. It centralizes communication from various channels, including SMS, WhatsApp, and online travel agencies (OTAs), into a single inbox to help staff manage inquiries.
The software supports the guest journey with digital guest books, electronic registration, and keyless entry options. It includes AI-powered chatbots to handle common questions and a task management system to help staff track guest requests and internal maintenance.
Buyers should confirm compatibility if they use a property management system other than Cloudbeds. It is designed for operators who want to reduce manual front-desk work and offer more self-service options to their guests.
Key Features
Centralizes messages from email, SMS, WhatsApp, and OTAs such as Booking.com and Expedia into one thread.
Provides guests with a portal for reservation details, property info, and policies.
Supports electronic signature collection and check-in documents before arrival.
Supports the delivery of digital keys or access codes to guests.
Automates responses to guest inquiries across the hotel website, WhatsApp, and SMS.
Helps staff create, assign, and track tickets and tasks based on guest requests.
Use Cases
Using digital registration and electronic signature collection to support guest arrival.
Managing inquiries from different booking platforms and messaging apps in one centralized location.
Using messaging campaigns to offer room upgrades or on-property services.
Converting guest messages into tasks for housekeeping or maintenance teams.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Whistle provides tools to manage guest communication through a unified inbox and supports digital arrival processes with registration and keyless entry.
Yes, the platform includes AI-powered chatbots that can be used on a hotel's website, WhatsApp, or SMS to handle guest inquiries.
It is designed for hospitality operators, including hotels, hostels, and vacation rentals, who want to implement self-service guest tools.
Source category: Operations
Source subcategory: Customer Support
