AI TOOL PROFILE
Whistle Guest Messaging Platform
- Operations
- Customer Support
- Hotels
- Hostels
- Vacation rental companies
- B&Bs and Inns
- Multi-property groups
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Hotels, Hostels, Vacation rental companies, B&Bs and Inns, Multi-property groups
- Key use cases
- Contactless Check-in, Multi-Channel Guest Support, Ancillary Revenue Support, Internal Team Coordination
- Integrations
- Cloudbeds PMS, Stripe, Booking.com, Expedia, Airbnb
- Official website
- Visit whistle official website
How AI is used
Whistle, now part of the Cloudbeds platform, is a guest messaging tool designed for hotels, hostels, and vacation rentals. It centralizes communication from various channels, including SMS, WhatsApp, and online travel agencies (OTAs), into a single inbox to help staff manage inquiries.
The software supports the guest journey with digital guest books, electronic registration, and keyless entry options. It includes AI-powered chatbots to handle common questions and a task management system to help staff track guest requests and internal maintenance.
Buyers should confirm compatibility if they use a property management system other than Cloudbeds. It is designed for operators who want to reduce manual front-desk work and offer more self-service options to their guests.
Key Features
Unified Inbox
Centralizes messages from email, SMS, WhatsApp, and OTAs such as Booking.com and Expedia into one thread.
Digital Guest Book
Provides guests with a portal for reservation details, property info, and policies.
Digital Registration
Supports electronic signature collection and check-in documents before arrival.
Keyless Entry
Supports the delivery of digital keys or access codes to guests.
AI-powered Chatbots
Automates responses to guest inquiries across the hotel website, WhatsApp, and SMS.
Team Task Management
Helps staff create, assign, and track tickets and tasks based on guest requests.
Use Cases
Contactless Check-in
Using digital registration and electronic signature collection to support guest arrival.
Multi-Channel Guest Support
Managing inquiries from different booking platforms and messaging apps in one centralized location.
Ancillary Revenue Support
Using messaging campaigns to offer room upgrades or on-property services.
Internal Team Coordination
Converting guest messages into tasks for housekeeping or maintenance teams.
Integrations
- Cloudbeds PMS
- Stripe
- Booking.com
- Expedia
- Airbnb
- VRBO
- Agoda
- Ctrip
FAQ
What does Whistle do for hotels?
- Whistle provides tools to manage guest communication through a unified inbox and supports digital arrival processes with registration and keyless entry.
Does Whistle support AI?
- Yes, the platform includes AI-powered chatbots that can be used on a hotel's website, WhatsApp, or SMS to handle guest inquiries.
Who is Whistle designed for?
- It is designed for hospitality operators, including hotels, hostels, and vacation rentals, who want to implement self-service guest tools.
Source category: Operations
Source subcategory: Customer Support
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